Customer service representative
City of Mississauga’s Transportation and Works department is inviting applications from suitable candidates for the position of Customer service representative. City of Mississauga’s Transportation and Works department handles city infrastructure and transportation networks. It provide services like road maintenance, traffic signals, transit, and cycling infrastructure. By prioritizing mobility and sustainability, it implement innovative solutions for efficient travel, ensuring connectivity and safety for residents and visitors. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Mississauga
Department: Transportation and Works
Division: Works Operations and Mntce
Section: Technical Services
Position: Customer service representative
No of Vacancies: 2
Salary: $28.46 – $37.95 hourly
Employment Type: Temporary
Non-Union/Union: Non Union
Location: 3185 Mavis Rd, Mississauga, ON L5C 1T7, Canada
Primary Location: Mavis Yard, Common Building
Shift: 35 Hours/Week
Requisition ID: 25115
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of post-secondary education in Business Administration
Experience: Candidates should have Minimum 3 years of counter and customer service experience dealing with permits and payments
Physical Requirements:
- The candidates should be able to work well under pressure and prioritize tasks effectively
- The candidates should be adaptable to changing priorities and able to multitask regularly
- The candidates should be able to work independently with minimal supervision as well as collaboratively in a team environment
- The candidates should exercise tact and diplomacy, and maintain a high standard of confidentiality with sensitive information
Other Requirements:
- The candidates should possess excellent interpersonal and customer service skills, demonstrating a commitment to service excellence, quality, and client communication
- The candidates should have experience in cash handling procedures, including reconciling daily cash and Point of Sales transactions, and preparing bank deposits
- The candidates should demonstrate strong attention to detail and math skills to ensure correct payments are processed and allocated to the appropriate account numbers
- The candidates should exhibit excellent verbal and written communication skills, with the ability to explain complex procedures to customers and others effectively
- The candidates should have strong computer skills, including proficiency with Excel, SQL, Word, PowerPoint and an understanding of database systems
- The candidates should be proficient with Infor Public Sector Enterprise System
- The candidates should demonstrate the ability to deal with irate/difficult customers as well as stressful and unpredictable situations
- The candidates should possess strong organizational and interpersonal skills, along with the ability to work productively and collaboratively with the immediate team, staff, residents, contractors, and external agencies
- The candidates should note that a Criminal Record and Judicial Matters Check (Level 2) will be required, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted
Responsibilities:
- The candidates should be able to respond to e-mail and telephone inquiries, providing guidance and answering questions related to Permit Administration Services (PAS) processes, counter services, and appropriately referring inquiries to the relevant City sections or staff for assistance
- The candidates should be able to receive permit applications and ensure that all required application information and associated documentation is submitted accurately and in a timely manner
- The candidates should be able to enter and process permit applications in an enterprise system accurately and efficiently
- The candidates should be able to track permit application progress, update information as necessary, and process permits accordingly
- The candidates should be able to inform applicants of the status of their permit application and provide guidance on required fees and/or security deposits payments
- The candidates should be able to receive and process payments and deposits, including Letters of Credit, ensuring compliance with Cash Handling Policies
- The candidates should be able to assign correct GL accounts to payments and issue receipts
- The candidates should be able to safely keep funds and sensitive information, maintaining accurate records and the reconciliation of daily revenues and bank deposits
- The candidates should be able to interact and collaborate with other divisions and sections regarding permit processes, fee payments, security deposits, and other counter services and and actively participate in team meetings and other relevant meetings, staying updated with changes in procedures
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!