Helpdesk agent
The Ontario Public Service, department Ministry of Health based in Kingston, ON, Canada is inviting applications from suitable candidates for the position of Helpdesk agent. The Ontario Public Service, Ministry of Health, is dedicated to safeguarding and enhancing the health and well-being of residents. It offers healthcare policy, public health initiatives, and healthcare system management. With a commitment to public health and effective healthcare delivery, the Ministry contributes to building a resilient and responsive healthcare system across the province. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: The Ontario Public Service
Department: Ministry of Health
Division: Ontario Health Insurance Plan Division/Claims Services Branch
Position: Helpdesk agent
No of Vacancies: 4
Salary: $26.15 to $30.48 Hourly
Compensation Group: Ontario Public Service Employees Union
Category: Administrative and Support Services
Employment Type: Temporary assignment/contracts (2 up to 12 months & 2 up to 6 months all with possibility of extension)
Location: Kingston, ON, Canada
Address: 49 Place D’Armes, Kingston, East Region
Schedule: 3.7
Job ID: 208013
Job Code: 09OAD – Office Administration 09
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be individuals with demonstrated customer service and interpersonal skills, applying effective telephone techniques, customer service principles, and quality standards when dealing with inquiries
- The candidates should demonstrate the ability to use judgment to resolve customer issues, identify anomalies, and recognize the need to escalate
- The candidates should demonstrate the ability to complete work within acceptable timeframes in a high-volume environment
- The candidates should have computer proficiency with software, word processing, e-mail, spreadsheets, databases, and internet applications
Other Requirements:
- The candidates should possess the ability to maintain confidentiality with information of a sensitive and confidential nature
- The candidates should exhibit written communication skills to document problem tickets or correspond with internal clients
- The candidates should possess organizational and multitasking skills to plan, prioritize, and coordinate work activities
- The candidates should have knowledge of research and information gathering methods, techniques, and tools to access relevant and accurate information
- The candidates should possess demonstrated mathematical skills to assist with payment inquiries and discrepancies
- The candidates should have demonstrated experience working effectively in a team environment and oral communication skills to elicit information and provide guidance to clients when responding to inquiries clearly and concisely
Responsibilities:
- The candidates should be able to respond to and log Tier 2 and Tier 3 phone calls covering a broad range of inquiries from medical professionals by following the guidelines, policies, and processes of the Operational Support Stream
- The candidates should be able to assist clients with submissions of electronic claims and complex claims issues while escalating where appropriate
The candidates should be part of a highly dynamic team transforming Health Service Delivery for our clients - The candidates should be able to treat health information as highly confidential
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!