Identity Theft Representative, Fraud, Remote- Bilingual

CIBC based in Montréal, QC is inviting applications from suitable candidates for the position of Identity Theft Representative. CIBC stands as a prominent Canadian financial institution, holding a robust position in the market. It provides an extensive range of financial products,  mortgages, and investment solutions. The company takes pride in its customer-centric approach and inventive banking solutions, leveraging cutting-edge technology to elevate user experiences. CIBC continues to be a reliable partner for individuals and businesses, fostering financial success and facilitating growth. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: CIBC
Position: Identity Theft Representative, Fraud, Remote- Bilingual
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular – Virtual Job
Location: 1155 René-Lévesque Blvd W, Montreal, Quebec H3B 3Z4, Canada
Job Location: Mont-1155 Rene Levesque 7th
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2322305


Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field

Other Requirements:

  • The candidates should put our clients first, engaging with purpose to find the right solutions and consistently going the extra mile because it’s the right thing to do
  • The candidates should be motivated by collective success, understanding that teamwork has the power to transform a good idea into a great one. They recognize the significance of an inclusive team that enjoys working together to bring a vision to life
  • The candidates should be digitally savvy, actively seeking out innovative solutions and embracing evolving technologies. They should easily adapt to new tools and trends in the digital landscape
  • The candidates should love to learn, demonstrating a passion for growing their knowledge and recognizing that there is no limit to what they can achieve through continuous learning
  • The candidates should bring their authentic selves to work and embody our core values – trust, teamwork, and accountability
  • The candidates should excel in Branch Banking, possessing a deep understanding of the operational aspects and services within a banking branch
  • The candidates should be proficient in Client Relationship Management, demonstrating the ability to build and maintain strong relationships with clients
  • The candidates should prioritize Customer Engagement, actively interacting with customers to ensure a positive and personalized experience
  • The candidates should be skilled in Customer Experience (CX), aiming to deliver high-quality, satisfying interactions for every client
  • The candidates should be adept at Identifying Opportunities, recognizing and capitalizing on chances to enhance services and meet customer needs
  • The candidates should have comprehensive Product Knowledge, showcasing a deep understanding of banking products and services to effectively assist and advise clients


  • The candidates should be able to ensure the delivery of service to both External and Internal customers consistent with CIBC’s vision of winning customer loyalty through service excellence
  • The candidates should be able to use extensive analytical ability to resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems
  • The candidates should be able to investigate and identify suspected fraudulent activities using knowledge of risk management principles, policies, and procedures to mitigate fraud and minimize losses to CIBC in an efficient and timely manner to meet productivity goals
  • The candidates should be able to use sound decision-making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists. This includes reviewing customer profiles, transactions, and banking history to minimize exposure to loss and protect CIBC and our clients’ privacy
  • The candidates should be able to collaborate by identifying, referring, and escalating different types of fraud to relevant areas within the Identity Theft Response Fraud Contact Center. This includes Fraud Strategy, Corporate Security, Loss Management, Client Care, Ombudsman Office, VISA, and Intria, to be effectively investigated and resolved
  • The candidates should be able to demonstrate experience in COINS/ECIF, PRM, TSYS, and CRS, with proficiency in these systems considered an asset
  • The candidates should prioritize putting our clients first, engaging with purpose to find the right solutions, and consistently going the extra mile because it’s the right thing to do
  • The candidates should possess a keen understanding that success lies in the details, with an ability to notice things that others may overlook. Their critical thinking skills contribute to informed decision-making
  • The candidates should act like owners, thriving when empowered to take the lead, go above and beyond, and deliver results
  • The candidates should bring their authentic selves to work and live our core values – trust, teamwork, and accountability


  • The candidate will be enrolled in a defined benefit pension plan
  • The candidate will have the opportunity to participate in an employee share purchase plan
  • The candidate will receive a vacation offering
  • The candidate will have access to wellbeing support
  • The candidate will benefit from MomentMakers, our social, points-based recognition program

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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