Police Reporting Unit Agent

Ottawa Police based in Ottawa, ON is inviting applications from suitable candidates for the position of Police Reporting Unit Agent. The Ottawa Police Service (OPS) is the primary law enforcement agency responsible for ensuring public safety and maintaining peace within the city. The OPS employs a dedicated team of officers and support staff who work tirelessly to protect and serve the community. The Ottawa Police Service strives to build trust and foster positive relationships with residents while upholding the rule of law and safeguarding the well-being of all individuals in the nation’s capital. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: Ottawa Police
Department: Information Services
Division: Ottawa Police Reporting Unit
Position: Police Reporting Unit Agent
No of Vacancies: 1
Salary: $40.906 Hourly
Pay Group: Five (5)
Location: Ottawa, ON, CA
Work Location: West – 245 Greenbank Road
Requisition ID/Job ID: 10073655

Requirements:

Languages: Candidates must have knowledge of the English and French Language
Education: Candidates should be Secondary School Graduate – Grade 12 or equivalent plus one (1) year relevant post secondary education
Experience: Candidates should have minimum one (1) year previous related work experience (i.e. working in a Call Centre environment or other Customer Service environment)

Other Requirements:

  • The candidates should be able to demonstrate experience and formal training, which may substitute for stipulated education requirements
  • The candidates should be fluent in both French and English, with proficiency in oral, reading, and writing skills required
  • The candidates may be required to provide a certificate of achievement, at their own expense, from an OPS approved testing facility for advanced Level 2 proficiency in French, including oral expression, oral comprehension, and written comprehension
  • The candidates should have advanced Level 2 proficiency in French, including oral expression, oral comprehension, and written comprehension
  • The candidates should have completed training in Occupational Health & Safety, Respectful Workplace, Violence in the Workplace, Accessibility for Ontarians with Disabilities Act (AODA), Equity, Diversity, and Inclusion (EDI), Active Bystander Law Enforcement (Able), Suicide Intervention, RMS and CPIC Training, and other PRU relevant Training
  • The candidates should possess a working knowledge of The Organization’s Mission, Vision, and Values
  • The candidates should have a working knowledge of corporate software packages such as Microsoft Word, Excel, and Outlook, as well as Police Record Management Systems
  • The candidates should be able to work in a standard call center environment with minimal adverse working conditions
  • The candidates should engage in constant light physical activity, moving from workstation to numerous different areas of the larger office
  • The candidates must be able to work shifts as designated in the “Hours of Work” section of the job description
  • The candidates should be capable of extended periods of time on a computer with a minimum typing speed of 35 words per minute
  • The candidates should be comfortable with extended use of a telephone, including using a headset
  • The candidates should have previous experience in the public relations field
  • The candidates should have previous experience working in a police environment
  • The candidates should possess knowledge of CPIC, records entry, and procedures related to the section
  • The candidates should have knowledge of Computer-Aided Dispatch (CAD) and CopLogic
  • The candidates should have completed Conflict Resolution and Problem-Oriented Policing training
  • The candidates should have received Mobile Report Entry (MRE)/ RMS training
  • The candidates should have oral, reading, and writing fluency in other languages

Responsibilities:

  • The candidates should be able to provide professional and effective quality service to both members of the public and police personnel under the direction of the Supervisor
  • The candidates should be able to answer and/or redirect inquiries and take reports to support the various sections within OPS, ensuring compliance with Ottawa Police Service Policy and Procedures
  • The candidates should be able to assess incoming telephone calls, Voice Recording Queue, TTY, and online reports to confirm they are non-emergency in nature and determine the intent/need of the caller in a logical, efficient, and calm manner
  • The candidates should be able to work in partnership with various sections within OPS to ensure appropriate responses to inquiries and requests for service
  • The candidates should be able to mitigate risk and exercise sound judgment to maintain a high standard of service, preserving public confidence
  • The candidates should be able to assess and transfer life or death emergencies to the Communication Centre, except in the event of a suicidal caller where immediate assistance is required and risks managed immediately
  • The candidates should be able to generate accurate police reports using the Records Management System (RMS) or other designated OPS software by gathering information over the phone or using information generated from reports submitted online from members of the public in accordance with OPS Policies and Procedures
  • The candidates should be able to respond to all messages in the PRU voicemail queue and Online Reporting System as per OPS Call Response Protocol
  • The candidates should be able to answer/redirect public inquiries and redirect non-police matters to appropriate agencies, including but not limited to the City of Ottawa, Ontario Landlord and Tenant Board, credit bureaus, and civil matters
  • The candidates should be able to perform CPIC (Canadian Police Information Centre) queries ensuring the queries correlate with information required for the PRU Agents Report
  • The candidates should be able to provide appropriate information to the public regarding their reports while adhering to the Freedom of Information Acts and in accordance with OPS policies and testify in court as required
  • The candidates should be able to train and/or assist in the training of new PRU personnel
  • The candidates should be able to perform other duties as required or assigned

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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