Bilingual customer relations representative
Air Canada’s Contact Centers Branch based in Montreal, QC is inviting applications from suitable candidates for the position of Bilingual customer relations representative. Air Canada’s Contact Centers Branch is a dedicated division handling all customer communications. It delivers prompt and efficient service. This streamlined approach ensures a superior customer experience and strengthens Air Canada’s market presence. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Air Canada
Branch: Contact Centers
Position: Bilingual customer relations representative
No of Vacancies: 3
Salary: $20.04 hourly
Employment Type: Full Time
Job Category: Unionized (UNIFOR)
Location: Montreal, QC, Canada
Shift: On-site, Day, evening, and overnight shifts, including weekends and statutory holidays
Requisition ID: 37273
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a high school diploma
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should have strong interpersonal, time-management, and teamwork abilities and work independently
- The candidates should be available to work a variety of day, evening, and overnight shifts, including weekends and statutory holidays
- The candidates should be able to adapt to changes in procedures, policies, and regulations and adapt to new technology with ease
- The candidates should be eligible to work in the country of interest at the time any offer of employment is made. Seeking required work permits, visas, or other authorizations
Other Requirements:
- The candidates should have a very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset
Responsibilities:
- The candidates should be able to demonstrate empathy to build strong and lasting customer relationships and actively listen to understand customer needs and concerns
- The candidates should be able to evaluate customer concerns and conduct necessary research to provide appropriate responses
- The candidates should be able to respond to customer inquiries and complaints with compassion and professionalism via phone and email, even in challenging situations
- The candidates should be able to take ownership of customer concerns and provide effective solutions to ensure satisfaction and retention and meet or exceed established performance targets
- The candidates should be able to provide feedback to leads, management, and internal stakeholders to support continuous improvement and perform other related duties
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!