Customer service representative
Royal Bank of Canada (RBC) based in St. John’s, NL is inviting applications from suitable candidates for the position of Customer service representative. Royal Bank of Canada (RBC) is the country’s largest financial institution, offering a broad range of services including personal and commercial banking, wealth management, insurance, and capital markets. It serves over 17 million clients globally, with strong operations across North America and the Caribbean. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Royal Bank of Canada (RBC)
Position: Customer service representative
No of Vacancies: 3
Salary: $33850.00 – $43500.00 yearly
Employment Type: Part time
Job Family Group: Retail Banking Sales & Service
Location: St. John’s, NL, A1C 1A9, Canada
Job ID: R250013344
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidate should have no prior experience; however, a post-secondary degree or certification in a related field of study is desirable, a high-level knowledge of personal, commercial, and partner offers, and understand how each can best serve customers’ individual
- The candidate should be confident and experienced in the use of social media, tablets, smartphones, online tools, and applications, be highly skilled at helping individuals who do not find digital applications intuitive to gain confidence in their use and understand their benefits
- The candidate should project a professional presence, a basic knowledge of specialized sales and business banking solutions for appropriate referrals to specialists, demonstrate a passionate commitment to helping customers
- The candidate should focus on delivering a personalized experience to customers, be a resourceful self-starter with the courage and confidence to approach customers
- The candidate should be ready to collaborate and work in different capacities as part of a team, possess strong interpersonal skills, including the ability to build rapport and connections with customers
- The candidate should have an aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
- The candidate should possess basic knowledge that can be learned on the job, demonstrate basic verbal and written communication skills within a business environment
- The candidate should have basic organizational skills applicable to a business environment, demonstrate basic collaboration and team skills relevant to a business environment
Responsibilities:
- The candidates should be able to identify customer needs and initiate referrals to BMO colleagues, support customer requests for banking services, including handling transactions and assisting walk-in customers
- The candidates should be able to welcome customers warmly and meet their banking service and transactional needs with seamless execution, offer advice and guidance on digital and self-serve banking options to promote ease and efficiency
- The candidates should be able to review customer profiles and engage in needs-based conversations to identify opportunities and address banking and credit card, contribute to achieving branch business results and enhancing the customer experience
- The candidates should be able to support operational activities such as inventory management, escalated service requests, customer follow-ups, and branch opening and closing procedures
- The candidates should be able to manage, load, and reconcile cash transactions between treasury and various branch units, execute routine tasks within relevant service level agreements
- The candidates should be able to act as key members of a collaborative and versatile branch and market team, understand customer banking and credit card needs and incorporate marketing promotions into conversations to provide strategic advice
- The candidates should be able to organize work information to ensure accuracy and completeness, take initiative and find creative approaches to personalize each customer’s experience
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!