Technical support engineer manager (Remote Job/Work from Home)
Microsoft based in Vancouver, BC is inviting applications from suitable candidates for the position of Technical support engineer manager. Microsoft is a global technology leader offering software, cloud services, and devices. Its key products include Windows, Microsoft 365, and Azure cloud platforms. Microsoft competes by continuously integrating AI and expanding through strategic acquisitions, maintaining a strong presence in enterprise and consumer markets. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Microsoft
Position: Technical support engineer manager (Remote Job/Work from Home)
No of Vacancies: 3
Salary: $91000.00 – $168400.00 yearly
Employment Type: Full Time – Remote Job
Discipline: Technical Support Engineering
Role type: People Manager
Profession: Technical Support
Location: Vancouver, BC, Canada
Job ID: 1823907
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a Bachelor’s Degree in Computer Science and Information Technology (IT)
Experience: Candidates should have 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
Other Requirements:
- The candidate should have related field, 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience, 1+ years of experience managing people
- The candidate should be able to verify Canadian citizenship due to citizenship-based legal restrictions for this position supporting Canadian federal, provincial, and/or local government agency customers
- The candidate should provide a valid passport to verify citizenship as a condition of employment
- The candidate should be able to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
Responsibilities:
- The candidates should be able to live our culture, embody our values, and practice our leadership principles
- The candidates should be able to coach by defining team objectives and outcomes, enabling success across boundaries, and helping the team adapt and learn
- The candidates should be able to care by attracting and retaining great people, knowing each individual’s capabilities and aspirations, and investing in the growth of others
- The candidates should be able to ensure customers stay informed regarding the status and solution of their issues, manage customer relationships, monitor tickets of direct reports and delivery units to ensure resolution, and use tools and strategies to monitor team or delivery unit performance
- The candidates should be able to track resolution speed, remove roadblocks (such as skill gaps or handling difficult customers), act as an escalation point when necessary, and align product group resources to support engineers
- The candidates should be able to identify patterns in cases, develop solutions, and collaborate with internal stakeholders to prioritize issues at the global level
- The candidates should be able to collaborate on cross-team and cross-product technical issues by working with support engineering groups, product groups, services teams, and account teams to resolve highly complex customer issues
- The candidates should be able to analyze group readiness strategies proactively to ensure correct readiness plans, execute readiness plans for technologies and feature releases, provide feedback to global readiness teams, create role guides, ensure compliance trainings are attended, identify gaps in technical documentation, and collaborate with engineering and product teams to address documentation gaps
Benefits:
- The candidates will get Industry leading healthcare, Savings and investments and Giving programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!