Service Canada Call Centre (Payment Services Officer)
Government of Canada, Employment and Social Development Canada – Benefits Delivery Services Branch based in Edmonton (Alberta) is inviting applications from suitable candidates for the position of Service Canada Call Centre (Payment Services Officer). Employment and Social Development Canada’s (ESDC) Benefits Delivery Services Branch is a division of the Government of Canada, is committed to the efficient delivery of a diverse array of government benefits and services to the Canadian populace. Its mission is to ensure that citizens receive timely and precise assistance, contributing significantly to the administration of various social programs, including employment insurance, pension plans, and family support benefits. Through its unwavering dedication to accessibility and service excellence, Employment and Social Development Canada – Benefits Delivery Services Branch strives to enhance the quality of life for individuals and families throughout Canada by offering essential financial aid and support precisely when it’s needed most. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name:Â Government of Canada, Service Canada
Division:Â Employment and Social Development Canada – Benefits Delivery Services Branch
Position:Â Service Canada Call Centre (Payment Services Officer)
No of Vacancies:Â 4
Salary: $54,878 to $61,379
Employment Type:Â Permanent (Indeterminate), Temporary (Term) and Acting
Location: Edmonton (Alberta)
Reference number:Â CSD22J-019352-000686
Selection process number: 2022-CSD-EA-WT-0033657
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should secondary school diploma or employer-approved alternatives, which may include an acceptable combination of education, training, and/or experience.
Experience: Candidates should have experience in delivering programs or services including obtaining or providing information
Physical Requirements:
- The candidates should be demonstrating integrity and respect
- The candidates should be showing initiative and being action-oriented
- The candidates should be thinking things through
- The candidates should be working effectively with others
- The candidates should be demonstrating attention to detail
- The candidates should be demonstrating effective communication
- The candidates should be willing and able to travel for training purposes
- The candidates should be willing and able to work variable hours, including working weekends and/or shift work and/or overtime, and/or part-time or full-time hours based on operational requirements
Other Requirements:
- The candidates should have strong communication talents
- The candidates should have excellent customer service skills; remains calm when dealing with callers
- The candidates should have strong thinking skills
- The candidates should have proficiency in information-gathering and computer-keyboarding skills
- The candidates should have passion for helping others
- The candidates should have the ability to thrive in a fast-paced, high-volume environment
Responsibilities:
- The candidates should be able to provide general program and client-specific information related to Employment Insurance (EI), Canada Pension Plan (CPP), and Old Age Security (OAS)
Benefits:
- The candidates will get vacation leave, pension, health and dental benefits, and support from management teams who encourage training and career development
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!