Bilingual customer experience specialist – Airport
Air Canada’s Airport Operations Department based in Québec, QC is inviting applications from suitable candidates for the position of Bilingual customer experience specialist. Air Canada’s Airport Operations Department ensures smooth air travel by managing ground services, baggage handling, and flight boarding. It provides efficient, timely, and safe travel experiences for passengers. Air Canada’s Airport Operations Department is integral to delivering high-quality air travel services across Canada and internationally. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Air Canada
Department: Airport Operations
Branch: Airports Canada and CX Strategy
Position: Bilingual customer experience specialist – Airport
No of Vacancies: 4
Salary: $17.30 hourly
Employment Type: Permanent/Part Time
Location: Québec, QC, Canada
Job ID: 36696
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have previous customer service experience
Physical Requirements:
- The candidates should have the ability to work within strict timelines in order to maintain on-time departures and be eligible to work in Canada and proven problem resolution skills and the ability to effectively multi-task and be available to work in shifts
Other Requirements:
- The candidates should be available to attend and successfully pass a five (5) to six (7) weeks full-time paid training program and excellent communication and teamwork skills
- The candidates should be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details
Responsibilities:
- The candidates should be able to conduct customer check-in and prepare and issue boarding passes
- The candidates should be able to assist pre-boarding customers and provide information on flight schedules and routes
- The candidates should be able to assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
- The candidates should be able to actively move throughout the airport to attend to the assigned work area
Benefits:
- The candidates will get benefit plans, including health and dental
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.