Bilingual National Backup Hub Responder

Crisis Services Canada is inviting applications from suitable candidates for the position of Bilingual National Backup Hub Responder. Crisis Services Canada is a not-for-profit charitable organization that provides the operations for Talk Suicide Canada / Parlons Suicide Canada, in partnership with the Centre for Addictions and Mental Health and the Canadian Mental Health Association, which offers helpline support for anyone in Canada with suicide-related concerns. Talk Suicide Canada currently offers 24/7 support by phone and text support in peak hours with plans to expand to chat and other media as they come into common usage. The Service is nationally available and is regionally delivered by linking existing distress centres alongside a National Hub, through a virtual contact center platform. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Crisis Services Canada
Position: Bilingual National Backup Hub Responder
No of Vacancies: 6
Salary: $24.00 per hour


Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a high school diploma/equivalent or higher
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

  •  The candidates should be 18 years of age or older

Other Requirements:

  • The candidates should have high-speed internet and a quiet/confidential workspace
  • The candidates should be empathetic, flexible, and adaptable to varying situations
  • The candidates should have excellent communication skills in French (spoken and written) and English (spoken and written), with the ability to engage any individual regardless of background
  • The candidates should have excellent interpersonal skills and the ability to positively interact with others
  • The candidates should be reliable and flexible to work a variety of shifts at a minimum of 12 hours per week
  • The candidates should be able to protect the confidentiality of help seekers while on shift and should not use or disclose any information about any help seeker in compliance with Talk Suicide Canada policies


  • The candidates should be able to complete risk assessment, safety planning, and de-escalation with help seekers
  • The candidates should be able to work collaboratively and compassionately with those reaching out for help
  • The candidates should be able to schedule and complete Follow Up Calls and 3rd party outreach calls as needed
  • The candidates should be able to use the least invasive steps necessary to establish safety. This may involve contacting emergency services with or without consent when no other avenue to ensure safety is possible
  • The candidates should be able to maintain accurate and detailed reports
  • The candidates should be able to complete legally required reporting
  • The candidates should be familiar with essential national resources and provide them to help seekers as needed
  • The candidates should be able to maintain strict confidentiality and uphold ethical and legal standards of Talk Suicide Canada
  • The candidates should be able to attend responder/staff meetings and additional training sessions when required
  • The candidates should be able to participate in regular quality assurance assessment of skills
  • The candidates should be able to participate in mentoring new responders as needed

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email





We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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