Contact centre agent – customer service
Nova Scotia SPCA based in Dartmouth, NS is inviting applications from suitable candidates for the position of Contact centre agent – customer service. Nova Scotia SPCA is an animal welfare organization committed to the protection and well-being of animals across the province. We offer a wide range of services, including animal rescue, sheltering, adoption, and community education. The NS SPCA works tirelessly to ensure that animals receive the care and attention they need. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Nova Scotia SPCA
Position: Contact centre agent – customer service
No of Vacancies: 1
Salary: $18.00 to $19.00 hourly (To be negotiated) for 32 to 40 hours per week
Employment Type: Permanent employment Full time
Location: Dartmouth, NS
Shifts: Day, Evening, Weekend, Shift, Flexible Hours, Morning
Transportation information: Own transportation
Work setting: Urban area
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years
Computer and technology knowledge: Database software, MS Excel, MS Outlook and MS Word
Security and safety: Basic security clearance
Physical Requirements:
- The candidates should have attention to detail, work in a fast-paced environment, and should be able to work under pressure
Other Requirements:
- The candidates should demonstrate punctuality and display client focus
- The candidates should possess efficient interpersonal skills, excellent oral communication, and excellent written communication
- The candidates should show flexibility, be organized, demonstrate reliability, and should be a team player
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to address customers’ complaints or concerns
- The candidates should be able to answer inquiries and provide information to customers
- The candidates should be able to explain the type and cost of services offered
- The candidates should be able to perform general office duties
Benefits:
- The candidates will get dental plan, health care plan, vision care benefits, life insurance, pension plan, free parking
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!