TD Canada Trust (TD)’s Personal and Commercial Banking Department based in Ottawa, ON is inviting applications from suitable candidates for the position of Contact centre representative. TD Canada Trust’s Personal and Commercial Banking Department offers a broad spectrum of financial products and services. It provide checking savings accounts, and credit cards. TD Canada Trust ensures customer convenience through advanced online and mobile banking platforms. In the market, it stand out by offering personalized financial advice and robust support to help clients achieve their financial goals. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: TD Canada Trust (TD)
Department: Personal and Commercial Banking
Organization: HR
Position: Contact centre representative
No of Vacancies: 2
Salary: Salary is not mentioned, $20.00 – $30.00 hourly estimated salary
Employment Type: Full time
Location: Ottawa, ON, CA
Shift: 37.5 Hours/Week
Schedule: 7-days a week, 7am EST – 12am EST
Work Option: Hybrid
Requisition ID: R_1359273

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a High School Diploma
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

• The candidates should have the ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
• The candidates should demonstrate flexibility, resiliency, and a positive attitude when responding to challenging situations
• The candidates should have the ability to work both independently and as part of a team

Other Requirements:

• The candidates should possess exceptional communication and listening skills, with a curiosity to help customers meet their needs and resolve concerns
• The candidates should have digital literacy across a broad range of devices smartphones, tablets, laptops and headsets
• The candidates should have a passion for assisting customers in resolving unspoken needs by offering consultative advice
• The candidates should demonstrate integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices

Responsibilities:

• The candidates should be able to make people’s day by consistently delivering an outstanding customer service experience through friendly support and their knowledge of TD products, services, and solutions
• The candidates should be able to solve problems efficiently by resolving customer inquiries at the first point of contact, asking questions, and responding with empathy to their concerns
• The candidates should be able to achieve their goals by consistently reaching performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
• The candidates should be able to never stop learning by actively participating in ongoing training and coaching support to continue growing and developing in their role

Benefits:

• The candidates will get health, well-being benefits, savings and retirement programs

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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