Customer Experience Associate
Scotiabank based in New Richmond, QC is inviting applications from suitable candidates for the position of Customer Experience Associate. Scotiabank indeed holds a prominent position as a leading financial institution with a global presence, offering a wide array of financial products and services ranging from banking to investment and insurance solutions. Its presence in Alexandria underscores its dedication to supporting local communities and promoting financial well-being. Scotiabank continues to play a crucial role in shaping the financial landscape and driving progress. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Scotiabank
Position: Customer Experience Associate
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Full Time
Location: New Richmond, QC, CA
Schedule: Full-time
Requisition ID/Job ID: 194699
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be available to work a flexible schedule
Other Requirements:
- The candidates should have proven customer service skills through work or community involvement
- The candidates should be willing to assist in a professional, friendly, and efficient manner
- The candidates should be comfortable in simple sales situations
- The candidates should have strong technical skills and the ability to promote digital and self-service banking options to our customers
Responsibilities:
- The candidates should be able to embody the role of the Customer Experience Associate as the face, character, and heart of our branches at Scotiabank
- The candidates should be able to prioritize putting customers first and helping them achieve their financial goals
- The candidates should be able to connect with customers in a relatable way, demonstrating a people-centric approach
- The candidates should be able to provide exceptional service throughout the customer’s journey as an essential member of the Canadian Banking Branch network
- The candidates should be able to take a proactive approach to discovering our customer’s needs and listen to understand what they are asking for
- The candidates should be able to process day-to-day transactions efficiently
- The candidates should be able to nurture rich, long-standing relationships with customers
- The candidates should be able to contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities
- The candidates should be able to be a technology expert and share their knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
- The candidates should be able to build strong customer relationships and deliver excellent customer service
- The candidates should be able to uncover and solve customers’ needs effectively
- The candidates should be able to explain complicated concepts simply to customers
- The candidates should be able to demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
- The candidates should be able to demonstrate eagerness to learn and determination to succeed in their role
Benefits:
- The candidate will get diverse opportunities for professional development
- The candidate will get competitive compensation and benefits package
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!