Customer Sales and Service Agent

Air Canada based in SAINT JOHN, NB, Canada is inviting applications from suitable candidates for the position of Customer Sales and Service Agent. Air Canada stands as the nation’s premier airline, offering global connectivity and exceptional travel experiences. Operating an extensive fleet, Air Canada links passengers to destinations across the world, showcasing a commitment to safety, comfort, and innovation. With a focus on customer satisfaction, the airline’s state-of-the-art amenities, efficient routes, and top-notch service create seamless journeys for both leisure and business travelers. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Air Canada
Position: Customer Sales and Service Agent
No of Vacancies: 2
Salary: $17.00 hourly  
Employment Type: Full-time
Location: SAINT JOHN, NB, Canada
Contact Centers
Unionized (UNIFOR)


Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a high school diploma or equivalent
Experience: Candidates should have customer service experience within a Call Centre environment

Physical Requirements:

  • The candidates should be available to work shifts as we operate 24/7
  • The candidates should be capable of working effectively and independently with computer applications and online tools
  • The candidates should be capable of finding creative solutions to complex customer situations

Other Requirements:

  • The candidates should be available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
  • The candidates should be effective, self-motivated multi-taskers who can work independently with minimal supervision
  • The candidates should have strong communication skills
  • The candidates should be eligible to work in Canada
  • The candidates should possess previous travel industry experience
  • The candidates should have a working knowledge of computer applications and the internet


  • The candidates should be able to provide exceptional customer service by answering every call promptly, courteously, and professionally
  • The candidates should be able to serve as a knowledgeable source of information regarding flights, fares, destinations, and special offers
  • The candidates should be able to utilize Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
  • The candidates should be able to ensure customer satisfaction by providing timely resolutions to customer inquiries


  • The candidates will get variety of benefit plans, including health and dental, for you and your family
  • The candidates will get training and development tools to help unlock your full potential

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected, and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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