Customer Service Representative
BMO based in Renfrew, ON, CAN is inviting applications from suitable candidates for the position of Customer Service Representative. BMO is a leading North American bank driven by a single purpose: “to Boldly Grow the Good in business and life.” Our Purpose informs our strategy, drives our ambition, and reinforces our commitments to progress: for a thriving economy, a sustainable future and an inclusive society. As the 8th largest bank in North America by assets, we provide personal and commercial banking, global markets and investment banking services to more than 12 million customers. We’re proud to be fueling progress for individuals, families and businesses across North America. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: BMO
Position: Customer Service Representative
No of Vacancies: 2
Salary: Salary is not mentioned, $18.00-$19.00 hourly estimated salary
Employment Type: Part time
Location: 475 Cornwall Road, Ontario, Canada
Req ID: R230018322
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a post-secondary degree or certification in a related field of study
Experience: Candidates should have experience in the use of social media, tablets, smartphones, online tools, and applications
Physical Requirements:
- The candidates should be individuals who project a professional presence
- The candidates should have basic knowledge of specialized sales and business banking solutions to refer to specialists
- The candidates should have a passionate commitment to helping customers
- The candidates should have a focus on delivering a personal experience to customers
- The candidates should be resourceful self-starters with the courage and confidence to approach customers
Other Requirements:
- The candidates should be individuals with a high-level knowledge of personal, commercial, and partner offers, and how each can best serve customers’ individual needs
- The candidates should be highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits
- The candidates should have a readiness to collaborate and work in different capacities as part of a team
- The candidates should possess strong interpersonal skills, including the ability to build rapport and connections with customers
- The candidates should have an aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
- The candidates should have basic knowledge that can be learned on the job
- The candidates should have basic verbal and written communication skills in a business environment
- The candidates should have basic organization skills in a business environment
- The candidates should have basic collaboration and team skills in a business environment
Responsibilities:
- The candidates should be able to identify customer needs and initiate referrals to BMO colleagues
- The candidates should be able to support customer requests for banking services, including handling transactions and supporting customers who walk into the branch
- The candidates should be able to welcome customers warmly and meet their banking service and transactional needs with seamless execution
- The candidates should be able to offer advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO
- The candidates should be able to review customer profiles and engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
- The candidates should be able to contribute to meeting branch business results and the customer experience
- The candidates should be able to support operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities)
- The candidates should be able to manage, load, and reconcile cash transactions between treasury and various branch units (e.g. CRU)
- The candidates should be able to execute routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements
- The candidates should be able to act as a key member of a collaborative and versatile branch and market team
- The candidates should be able to probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice
- The candidates should be able to organize work information to ensure accuracy and completeness
- The candidates should be able to take the initiative to find creative approaches that make each customer’s experience feel personal
- The candidates should be able to look for ways to contribute to the ongoing improvement of the overall branch customer experience
- The candidates should be able to contribute to business results and the overall experience delivered in the branch
- The candidates should be able to work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts
- The candidates should be able to follow through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest
- The candidates should be able to keep current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry
- The candidates should be able to maintain current knowledge of personal banking products, practices, and trends and integrate them into customer conversations
- The candidates should be able to identify and report suspicious patterns of activity that are suspected to be related to money laundering
- The candidates should be able to comply with legal and regulatory requirements for the jurisdiction
- The candidates should be able to protect the Bank’s assets in compliance with all regulatory, legal, and ethical requirements
- The candidates should be able to complete standardized tasks under supervision
- The candidates should be able to perform initial problem solving within given rules/limits and escalate when required
- The candidates should be able to handle broader work or accountabilities that may be assigned as needed
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!