Desktop support analyst
Radix 24/7 It Support based in Ottawa, ON is inviting applications from suitable candidates for the position of Desktop support analyst. Radix 24/7 It Support is a leading IT services provider specializing in comprehensive and reliable technical support for businesses of all sizes. We offer a wide array of IT solutions, including network management, cybersecurity, and cloud computing services. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Radix 24/7 It Support
Position: Desktop support analyst
No of Vacancies: 1
Salary: $25.00 to $30.00 hourly (To be negotiated) for 22.5 to 37.5 hours per week
Employment Type: Term or contract Part time leading to full time
Location: Ottawa, ON Remote work available
Shifts: Day
Work setting: Help desk and Private sector
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College/CEGEP or equivalent experience
Experience: Candidates should have experience of 2 years to less than 3 years
Computer and technology knowledge: Information Technology Infrastructure Library (ITIL), Linux, Networking software, Networking hardware, Networking security, Internet, Servers, Desktop applications,, MS Office, MS Windows, SharePoint, TCP/IP, and Wireless networks
Security and safety: Basic security clearance, Enhanced reliability security clearance, and Criminal record check
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced effectively
- The candidates should be able to consult user guides, technical manuals, and other documents to research and implement solutions proficiently
- The candidates should be able to provide advice and training to users in response to identified difficulties courteously
- The candidates should be able to collect, organize, and maintain a problems and solutions log for use by other technical support analysts systematically
- The candidates should be able to provide business systems, network, and Internet support to users in response to identified difficulties efficiently
- The candidates should be able to set up equipment for employee use, performing or ensuring the proper installation of cables, operating systems, or appropriate software accurately
- The candidates should be able to perform web-server backup and recovery operations diligently
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume and cover letter) through the below-mentioned details
By email
nader@radixgc.com
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!