Enrolment services advisor
University of Calgary’s Student and Enrolment Services based in Calgary, AB is inviting applications from suitable candidates for the position of Enrolment services advisor. University of Calgary’s Student and Enrolment Services is a comprehensive support system dedicated to enhancing the student experience. Offering assistance with enrolment, financial aid, and student resources, it plays a pivotal role in student success. This service fosters a positive and inclusive campus environment, contributing to the overall growth and achievement of its diverse student population. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: University of Calgary
Service: Student and Enrolment Services
Team: Enrolment Services team
Position: Enrolment services advisor
No of Vacancies: 3
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Part time
Job Family: Specialist / Advisor Job Family, Phase 1
Bargaining Unit: AUPE
Location: Main Campus, Calgary, AB, Canada
Job ID: 30520
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have bachelor’s degree or higher level qualification/a post-secondary credential (certificate, diploma, degree) in a related field
Experience: Candidates should have minimum 3 years directly related experience in an advisory role and 1 year experience working in a post-secondary registrars office
Physical Requirements:
- The candidates should have highly developed communication skills (both written and verbal), strong listening skills, and the ability to probe for additional details and experience explaining/resolving complex client inquiries
- The candidates should have proficiency in using Microsoft Office applications (Word, Excel, PowerPoint), Microsoft Outlook, internet browsers, and web-based portals. Ability to readily learn & adapt to new technologies
- The candidates should demonstrate personal coping strategies, including the ability to manage stress levels that are moderate to high based on volume & demand
Other Requirements:
- The candidates should demonstrate examples of utilizing judgment within the capacity of the role. Demonstrated experience working in an environment with peak periods and a high volume of inquiries
- The candidates should possess comprehensive knowledge and understanding working with Peoplesoft (student administration); Banner, or similar student administration systems
- The candidates should have experience utilizing and upholding calendar regulation & policy as it relates to student/client inquiries and experience utilizing call center and CRM technology
- The candidates should have experience investigating and troubleshooting financial accounts and with payment cashiering
Responsibilities:
- The candidates should be able to utilize and refer to the university calendar to advise students on policies and regulations related to the following: admission and enrolment requirements, fee schedule and payments, financial aid, student loans, and awards
- The candidates should be able to provide quality service and advice, contribute to the creation of a supportive team, and identify ways to improve services to students, colleagues, and the university community
- The candidates should be able to provide troubleshooting support for student course registration and offer appropriate advising/referrals when required. They should follow established procedures and protocols for supporting student appeals, escalating registration issues, and processes related to course registration
- The candidates should be able to advise students about all aspects of their student financial account, including charges/fee assessments, payments, credits, debits, refunds, etc. They should have the ability to synthesize and explain all components of a student’s financial account and provide referrals where appropriate
- The candidates should be able to troubleshoot and advise on processes related to government student loans, including loan confirmations, remittance, amendments, and loan compliance. When required, they should collaborate with internal specialists or external government agencies to inquire about funding eligibility, loan tracking, and changes to circumstances impacting student accounts. They should also post charges related to administrative fees at the University of Calgary
- The candidates should be able to post student payments (debit, cheque, credit card) accurately and in accordance with institutional and department regulations and continuously balance and uphold all financial audit compliance guidelines daily
- The candidates should be able to complete financial transactions and tasks daily and cash without error when reconciling and support daily balancing and reconciliation for the office and have the ability to review and identify errors in financial transactions
- The candidates should be able to generate and distribute copies of the student record (academic transcript) on demand and provide reception coverage
- The candidates should be able to support the electronic document management system: Synergize and handle the collection/collation of department statistics
- The candidates should be able to ensure that all documentation related to a student’s registration is accurately processed as required, and appropriate documents are electronically filed and documented
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!