Senior Customer Service Representative

Scotiabank based in Scarborough, ON is inviting applications from suitable candidates for the position of Senior Customer Service Representative. Scotiabank is recognized as a top-tier financial institution with a worldwide presence, offering a wide array of financial products, including banking, investment, and insurance solutions. Scotiabank’s establishment in Scarborough underscores its dedication to local communities, contributing to economic development and financial well-being. Scotiabank remains pivotal in shaping the financial landscape and empowering individuals and businesses alike. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Scotiabank
Position: Senior Customer Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $30.00-$35.00 hourly estimated salary
Employment Type: Full-time
Location: Scarborough, ON
Job Location: Warden & Bamburgh Branch
Schedule: Full-time
Requisition ID/Job ID: 192211


Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have Previous banking experience as a strong asset

Physical Requirements:

  • The candidates should be available to work a flexible schedule

Other Requirements:

  • The candidates should have strong customer service skills
  • The candidates should be willing to assist in a professional, friendly, and efficient manner
  • The candidates should have experience with conducting simple sales, proactive marketing calls, and providing financial advice
  • The candidates should have strong technical skills and be able to promote and demonstrate the use of digital/self-service banking options


  • The candidates should be able to act as a lobby leader, ensuring that customers are appropriately triaged and assisted
  • The candidates should be able to contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities, such as opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing Guaranteed Investment Certificates (GICs)
  • The candidates should be able to nurture rich, long-standing relationships with customers
  • The candidates should be able to demonstrate expertise in technology and share their knowledge by introducing clients to mobile banking applications and assisting them in better managing their banking needs
  • The candidates should be able to build strong customer relationships and provide excellent customer service
  • The candidates should be able to uncover and address customers’ needs effectively
  • The candidates should be able to explain complicated concepts in a simple and understandable manner
  • The candidates should be able to demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
  • The candidates should be able to show eagerness to learn and determination to succeed


  • The candidate will get diverse opportunities for professional development.
  • The candidate will get competitive compensation and benefits package

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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