Service Representative I

City of Ottawa, Department of Rec, Cultural & Facility Services based in Ottawa, ON is inviting applications from suitable candidates for the position of Service Representative I. The City of Ottawa’s Recreation Department is a fundamental pillar of community welfare in the lively capital of Canada, offering a variety of recreational programs, cultural events, and maintaining excellent facilities. The department guarantees accessibility to cutting-edge amenities and natural areas. The Department plays a central role in enriching the general well-being of resident. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: City of Ottawa
Department: Rec, Cultural & Facility Services
Service: Community Rec, Culture & Sport Services
Position: Service Representative I
No of Vacancies: 1
Salary: $17.922 – $19.334 Hourly
Employment Type: Part-time Continuous
Job Category: Recreation, Cultural & Facility Services
Location: Ottawa, ON, CA
Various Shifts: Days, Evenings, Weekends
Affiliation: CUPE 503 PT Rec & Cult
Requisition ID/Job ID: 8814


Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completed Grade 10 education
Experience: Candidates should have less than 3 months of experience working with the public

Other Requirements:

  • The candidates should possess a current Standard First Aid certificate, CPR – 2-rescuer certificate and a current AED Operator certificate
  • The candidates should have completed AODA Customer Service/IASR Training
  • The candidates should demonstrate knowledge of computers, software applications, and an ability to develop an understanding of corporate computerized registration booking software application
  • The candidates should be familiar with general office and administrative procedures
  • The candidates should have word processing skills and Knowledgeable about corporate computer software as an asset
  • The candidates should develop a working knowledge of the Department’s facilities and programs in order to make appropriate referrals to other sites as required
  • The candidates should display initiative, reliability, and flexibility
  • The candidates should possess good communication and interpersonal skills


  • The candidates should be able to assist in providing support to the assigned Recreation Facility or Arts Centre with programs such as day camps and swimming lessons
  • The candidates should be able to handle cash transactions accurately and responsibly
  • The candidates should be able to provide excellent customer service to patrons and visitors
  • The candidates should be able to effectively communicate program information and assist with registration processes
  • The candidates should be able to provide program support by assisting instructors and ensuring smooth program operation
  • The candidates should be able to perform general administrative tasks as assigned
  • The candidates should be able to contribute to creating a positive and inclusive environment for all participants
  • The candidates should be able to adhere to departmental policies and procedures regarding facility operations and program delivery

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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