Universal Banker I – Cantonese/Mandarin

CIBC based in Mississauga, ON is inviting applications from suitable candidates for the position of Universal Banker. CIBC stands as a prominent Canadian financial institution, upholding a robust presence in the market. It provides an extensive range of financial offerings, including home loans and investment alternatives. The company esteems its client-focused strategy and innovative financial services to improve user interactions. CIBC continues to be a reliable partner for both individuals and enterprises, fostering economic well-being and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: CIBC 
Position: Universal Banker I – Cantonese/Mandarin
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Mississauga, ON, CA
Job Location: Miss-Queensway and Hurontario
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2400371


Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should 1 year of experience in working with clients and achieving sales results. Prior banking experience in a similar capacity is an asset

Physical Requirements:

  • The candidates should be able to work at multiple banking centres within a reasonable travel distance
  • The candidates should be able to work banking centre hours, which may include evenings and weekends

Other Requirements:

  • The candidates should be committed to putting clients first, engaging with purpose to find the right solutions, and going the extra mile because it’s the right thing to do
  • The candidates should be goal-oriented, finding motivation in accomplishing their goals and delivering their best to make a meaningful difference
  • The candidates should have a keen understanding that details matter and possess critical thinking skills that inform their decision-making
  • The candidates should be passionate about people, finding meaning in relationships, and actively surrounding themselves with a diverse network of partners. They should connect with others through respect and authenticity
  • The candidates should have a love for learning, being passionate about growing their knowledge and demonstrating a strong sense of curiosity
  • The candidates should be certified professionals with current accreditation and good standing in a Mutual Funds License (Canadian Securities Course or Investment Funds In Canada)
  • The candidates should value trust, teamwork, and accountability, bringing their authentic selves to work and living these values
  • The candidates should have expertise in banking, demonstrating a thorough understanding of financial products and services
  • The candidates should be Proficient in Cantonese and Mandarin Chinese language is essential for effective communication with clients
  • The candidates should excel in client relationship management, ensuring strong connections with clients and delivering a positive customer experience (CX)
  • The candidates should have demonstrated skills in customer service, including handling outbound calls and effectively solving problems, are required
  • The candidates should possess digital literacy, adapting to and utilizing digital tools and technologies in the financial services industry
  • The candidates should have expertise in goal planning, investments, and mutual funds is essential for providing comprehensive financial advice
  • The candidates should be results-oriented, consistently striving to achieve and exceed sales targets
  • The candidates should have familiarity with regulatory requirements in the financial industry is crucial for compliance and adherence to standards


  • The candidates should be able to work in a fast-paced Banking Centre where they’ll make a meaningful difference in clients’ lives
  • The candidates should be able to proactively engage with clients and leverage CIBC’s best-in-class mobile and online banking options as a Financial Services Representative Universal Banker. They will recommend the right products and solutions that will contribute to the clients’ financial success
  • The candidates should be able to meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. They should use their knowledge of technology, cash management, credit, investment, and wealth protection to help clients meet their goals
  • The candidates should be able to engage in marketing and outreach activities to show clients they value them and their communities. They should grow their network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities
  • The candidates should become technology experts and share their knowledge by introducing clients to our mobile banking applications, helping them better manage their banking needs


  • The candidate will have access to banking benefits
  • The candidate will be part of a benefits program
  • The candidate will be enrolled in a defined benefit pension plan
  • The candidate will have the opportunity to participate in an employee share purchase plan
  • The candidate will receive a vacation offering
  • The candidate will have access to wellbeing support
  • The candidate will benefit from MomentMakers, our social, points-based recognition program

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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