User support technician
Beyond 2000 based in Grimshaw, AB is inviting applications from suitable candidates for the position of User support technician. Beyond 2000 is a pioneering technology firm at the forefront of innovation. Specializing in futuristic solutions, the company offers cutting-edge products and services designed to propel businesses into the next era. Beyond 2000 excels in providing state-of-the-art technological advancements, ranging from artificial intelligence applications to smart infrastructure solutions. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Beyond 2000
Position: User support technician
No of Vacancies: 2
Salary: $29.00 hourly for 35 hours per week
Employment Type: Permanent employment Full time
Location: 5314 50 Street Grimshaw, AB T0H 1W0
Shifts: Day, Evening, Weekend, Shift, Morning
Work setting: Help desk, Telecommunications industry and Internet Service Provider (ISP)
Supervision: 3-4 people
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College, CEGEP or diploma
Experience: Candidates should have experience of 7 months to less than 1 year
Computer and technology knowledge: Android, MAC, Linux, Unix, Device drivers, Networking software, Networking hardware, Networking security, Intranet, Internet, Desktop applications, Security software, MS Windows, Spreadsheet, and Wireless networks
Security and safety: Bondable
Physical Requirements:
- The candidates should be comfortable working in a fast-paced environment
- The candidates should be able to meet tight deadlines
- The candidates should be adept at handling repetitive tasks
- The candidates should possess a strong attention to detail
- The candidates should have the ability to distinguish between colors
- The candidates should be capable of sitting for extended periods
- The candidates should be capable of bending, crouching, and kneeling as required
Other Requirements:
- The candidates should prioritize accuracy in their work
- The candidates should have a strong client focus, ensuring satisfaction and meeting client needs
- The candidates should possess efficient interpersonal skills for effective communication
- The candidates should exhibit excellent oral communication skills
- The candidates should demonstrate excellent written communication skills
- The candidates should show initiative in taking on additional responsibilities
- The candidates should exercise good judgment in decision-making
- The candidates should be organized in their approach to work
- The candidates should be team players, fostering collaboration with colleagues
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorization (Work Permit) to work in Canada
- If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- The candidates should be able to consult user guides, technical manuals, and other documents to research and implement solutions
- The candidates should be able to provide advice and training to users in response to identified difficulties
- The candidates should be able to collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- The candidates should be able to participate in the redesign of applications and other software
- The candidates should be able to supervise other technical support workers in this group
- The candidates should be able to provide business systems, network, and Internet support to users in response to identified difficulties
- The candidates should be able to set up equipment for employee use, performing or ensuring the proper installation of cables, operating systems, or appropriate software
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
hr@beyond2000.ca
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!