Inbound customer service representative – contact centre

Sitel Group based in Regina, SK is inviting applications from suitable candidates for the position of Inbound customer service representative – contact centre. We are the world’s best at managing the customer experience (CX). Our 90,000 people connect some of the best brands in the world with their customers in 27 countries and 48 languages. These brands range from Fortune 500 companies to local startups. We are global. We know a lot. We are Sitel. The candidates who will get selected for the vacancy will be required to start the work as soon as possible. The vacancies refer to full-time or Permanent employment. The shifts the candidate has to work are Day, Evening, Weekend, and Morning.

Job Description:

Employer Name: Sitel Group
Position: Inbound customer service representative – contact centre
No of Vacancies: 1
Salary: $16.50 to $20.00 hourly for 40 hours per week
Employment Type: Full time, Virtual job
Location: Regina, SK
Job ID: 22061817
Shifts: Day, Evening, Weekend, Morning
Work Setting: Retail/wholesale establishment/distribution centre

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates must have a secondary (high) school graduation certificate
Experience: Candidates must have 1 year to less than 2 years of experience
Operating Systems and Software: Virtualization
Business Equipment and Computer Applications: MS Windows, Internet, Database software
Work Setting: Retail/wholesale establishment/distribution centre
Security and Safety: Criminal record check
Workplace information: Virtual job

Physical Requirements:

  • The candidate should have to work in a fast-paced environment
  • The candidate should have to work under pressure
  • The candidate should have to do repetitive tasks
  • The candidate should have attention to detail
  • The candidate should have hand-eye co-ordination
  • The candidate should have to work under tight deadlines

Other Requirements:

  • The candidate should be able to have effective interpersonal skills
  • The candidate should be able to flexibility
  • The candidate should be able to team player
  • The candidate should be able to excellent oral communication
  • The candidate should be able to excellent written communication
  • The candidate should be able to client focus
  • The candidate should be able to reliability
  • The candidate should be able to organize
  • The candidate should be able to punctuality

Responsibilities:

  • The candidate should be able to address customers’ complaints or concerns
  • The candidate should be able to access and process information
  • The candidate should be able to receive payments
  • The candidate should be able to maintain records and statistics
  • The candidate should be able to arrange for billing for services
  • The candidate should be able to answer inquiries and provide information to customers
  • The candidate should be able to receive and log complaints

Benefits:

  • The employees get a health care plan
  • The employees get a dental plan
  • The employees get vision care benefits

Company Overview:

We are a global leader in the management of customer experience (CX). Our 90,000 employees connect some of the world’s finest businesses with their customers in 27 countries and 48 languages, ranging from Fortune 500 corporations to local startups. We help our clients’ consumers by phone, chat, email, and social media. We deliver 3.5 million unique experiences each day for 400+ clients as a global CX leader through business process outsourcing (BPO), digital CX, training and people management, and CX consulting and analytics.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly online (along with your resume) through below-mentioned details.

By Online:
Click

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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