Air Canada hiring Specialist, IT service management (asset management)
Air Canada’s Digital and Technology Department based in Dorval, QC is inviting applications from suitable candidates for the position of Specialist, IT service management. Air Canada’s Digital and Technology Department focuses on integrating advanced technologies like AI, big data, and cloud computing to enhance aviation services. It provides solutions for real-time connectivity, predictive maintenance, and personalized customer experiences. The department drives innovation, optimizing operational efficiency and market competitiveness The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Air Canada
Department: Digital and Technology
Position: Specialist, IT service management (asset management)
No of Vacancies: 3
Salary: Salary is not mentioned, $38.00 – $42.00 hourly estimated salary
Employment Type: Full time
Location: Dorval, QC, CA
Job ID: 36595
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates should hold IT Asset Management certifications
Experience: Candidates should have 5+ years of Asset Management experience in a large company
Physical Requirements:
- The candidates must be eligible to work in the country of interest at the time of any employment offer and are solely responsible for obtaining any required work permits or visas or other authorizations
- The candidates should have a good understanding of IT Operations and Support Models and the ability to establish and maintain effective business relationships
Other Requirements:
- The candidates should have 5+ years of experience with ITIL and other IT Service Management processes, including Incident, Request, Problem, Knowledge, and Configuration Management
- The candidates should demonstrate exceptional analytical, organizational, and communication skills
- The candidates should possess excellent attention to detail and good communication skills to act as Subject Matter Experts with internal and external teams, including non-IT stakeholders
- The candidates should be fluent in English (oral and written), with French, experience with ITIL and other ITSM frameworks
- The candidates should have knowledge of ITSM, Project Management, and Defect Tracking tools and Project Management experience
Responsibilities:
- The candidates should be able to guide the strategy for planning, acquisition, maintenance, delivery, and disposal of mobile devices for operations groups
- The candidates should be able to define and establish process flows in ServiceNow, aligning with multiple teams’ requirements, including ITSM, EUS, Product, and Service Desks
- The candidates should be able to manage and track all mobile devices and software and license resources, collaborating with IT service owners, product, and business teams
- The candidates should be able to act as the technical point of contact for mobility hardware requirements and processes for operations groups
- The candidates should be able to develop, manage, monitor, and report on key metrics, such as growth, loss, breakage, and audits
- The candidates should be able to work effectively with vendors supporting mobility hardware devices and peripherals
- The candidates should be able to communicate and ensure adherence to company asset management policies and support refresh programs for operational devices
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!