Bilingual customer sales and service agent
Air Canada’s Contact Centers Branch based in Dorval, QC is inviting applications from suitable candidates for the position of Bilingual customer sales and service agent. Air Canada’s Contact Centers Branch manages customer service for the airline, offering support with bookings, flight information, and issue resolution. It operates with a team of trained professionals using advanced technology to ensure efficient and timely assistance. The branch enhances customer satisfaction by providing seamless and effective support, reinforcing Air Canada’s reputation for excellent service in the aviation market. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Air Canada
Branch:Â Contact Centers
Position: Bilingual customer sales and service agent – call centre in anticipation of
No of Vacancies: 3
Salary: $17.30 hourly
Employment Type: Full Time
Job Category: Unionized (UNIFOR)
Location: Dorval, QC, Canada
Job ID: 36157
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have completion of a high school diploma
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should have the ability to find creative solutions to complex customer situations
- The candidates should be effective multi-taskers who can work independently with a minimum of supervision
- The candidates should be eligible to work in Canada and available to work in shifts
Other Requirements:
- The candidates should be available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
- The candidates should be able to be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- The candidates should have customer service experience within a call center environment and previous travel industry experience
- The candidates should have working knowledge of computer applications and the internet
Responsibilities:
- The candidates should be able to use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
- The candidates should be able to ensure customer satisfaction by providing timely resolutions to customer inquiries
Benefits:
- The candidates will get health and dental, Training and development tools
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!