Client Service Representative

CIBC based in Coquitlam, BC is inviting applications from suitable candidates for the position of Client Service Representative. CIBC occupies a distinguished status as a significant Canadian financial entity, sustaining a sturdy presence in the market. It delivers a wide array of financial choices, encompassing mortgages and various investment options. The organization places considerable emphasis on its client-centric approach and innovative banking solutions. CIBC remains a trustworthy collaborator for both individuals and businesses, nurturing financial prosperity and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: CIBC 
Position: Client Service Representative [Hourly]
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Coquitlam, BC, CA
Job Location: Coquitlam Town Centre
Schedule: Part time
Weekly Hours: 17.5
Requisition ID/Job ID: 2404541

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

  • The candidates should be flexible to work banking center hours, including evenings and weekends
  • The candidates should be flexible to work at multiple banking centers within a reasonable travel distance to help deliver a great client experience

Other Requirements:

  • The candidates should put our clients first and engage with purpose to find the right solutions
  • The candidates should be goal-oriented and motivated by accomplishing their goals to make a difference
  • The candidates should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners. They should connect with others through respect and authenticity
  • The candidates should love to learn, be passionate about growing their knowledge, and have a strong sense of curiosity
  • The candidates should engage with their heart and mind, caring about people and respecting different perspectives. They should listen to and learn from the experiences of others
  • The candidates should bring their real selves to work and living our values – trust, teamwork, and accountability
  • The candidates should possess skills in client issue resolution and client relationship management
  • The candidates should have expertise in customer experience (CX) and digital literacy, along with empathy
  • The candidates should be knowledgeable in financial services and possess strong interpersonal communication skills
  • The candidates should adhere to standards compliance and demonstrate proficiency in transaction services

Responsibilities:

  • The candidates should be able to work in a fast-paced Banking Center as a member of the Personal and Business Banking Team
  • The candidates should be able to use their knowledge of financial services products to assist clients with their day-to-day banking needs
  • The candidates should be able to serve as a Client Service Representative, answering questions, assisting with transactions, and proactively connecting clients with the right team members
  • The candidates should be able to provide the first line of support to clients as they work towards their financial goals
  • The candidates should be able to engage with clients, helping them manage their accounts and products while focusing on providing a meaningful client experience
  • The candidates should be able to connect clients to the right CIBC team members who can assist them in reaching their financial goals
  • The candidates should be able to demonstrate problem-solving skills by actively listening, asking questions, and empathizing with clients to understand their needs. They should take ownership of client issues and collaborate with others to find solutions
  • The candidates should be able to leverage technology effectively, becoming experts in CIBC’s mobile banking applications and helping clients better manage their banking needs by sharing their knowledge

Benefits:

  • The candidate will have access to banking benefits
  • The candidate will be part of a benefits program
  • The candidate will be enrolled in a defined benefit pension plan
  • The candidate will have the opportunity to participate in an employee share purchase plan
  • The candidate will receive a vacation offering
  • The candidate will have access to wellbeing support
  • The candidate will benefit from MomentMakers, our social, points-based recognition program

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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