Client Service Representative
CIBC based in Ridgetown, ON is inviting applications from suitable candidates for the position of Client Service Representative. CIBC is a prominent financial institution offering a wide range of banking and financial services. CIBC provides retail and commercial banking, wealth management, investment banking, and advisory services to individuals, businesses, and institutional clients. The Ridgetown branch contributes to CIBC’s commitment to delivering personalized financial solutions tailored to the needs of the local community. CIBC continues to be a trusted partner for Canadians seeking comprehensive financial services and expert advice. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Service Representative [Hourly]
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Ridgetown, ON, CA
Job Location: Ridgetown-43 Main St. E.
Weekly Hours: 20
Requisition ID/Job ID: 2410379
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidates should excel in client issue resolution and client relationship management
- The candidates should possess strong skills in customer experience (CX), digital literacy, and empathy
- The candidates should have knowledge of financial products and proficiency in interpersonal communication
- The candidates should demonstrate compliance with standards and proficiency in transaction services
Responsibilities:
- The candidates should be able to work as a member of the Personal and Business Banking Team in a fast-paced Banking Center, using their knowledge of financial services products to help clients with their day-to-day banking needs
- The candidates should be able to serve as a Client Service Representative, answering questions, assisting with transactions, and proactively connecting clients with the right team members
- The candidates should be flexible to work banking center hours, which may include evenings and weekends, and willing to work at multiple banking centers within a reasonable travel distance to deliver a great client experience
- The candidates should be able to engage with clients to help them manage their accounts and products, focusing on the client experience and making interactions meaningful
- The candidates should be able to problem solve by listening, asking questions, and putting themselves in the client’s shoes, taking accountability for client issues and knowing when to collaborate with others to find solutions
- The candidates should be able to leverage technology and become a technology expert, sharing their knowledge by introducing clients to mobile banking applications and helping them better manage their banking needs
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!