Collection agent
National Bank of Canada based in Montreal, Quebec is inviting applications from suitable candidates for the position of Collection agent. National Bank of Canada, commonly referred to as “National Bank,” is a leading financial powerhouse in Canada. Founded in 1859, it boasts a long and illustrious history of delivering comprehensive banking and financial services to individuals, corporations, and institutions. National Bank offers an extensive range of services, encompassing personal and commercial banking, wealth management, investment banking, and insurance solutions. It is celebrated for its unwavering commitment to innovation and customer-centric values, and it maintains a strong presence in Quebec and throughout the nation, providing a diverse range of financial products and digital banking solutions to its customers. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: National Bank of Canada
Position:Â Collection agent
No of Vacancies:Â 2
Salary:Â Salary is not mentioned, $23.45-$29.78 hourly estimated salary
Employment Type:Â Permanent
Location:Â Montreal, Quebec
Presence: At workplace
Attendance: On-Site
Job Number:Â 18073
Category: Support
Schedule: Full-Time
Area of Interest:Â Advisory services, Call centres
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have a high school diploma
Experience:Â Candidates should have customer service and advisory experience, as well as an aptitude for building strong relationships and proactively establishing ties with clients
Physical Requirements:
- The candidates should possess the ability to adapt to different situations
Other Requirements:
- The candidates should be bilingual (English/French) because the sector works with English-speaking and French-speaking clients
- The candidates should have accountability and be client-focused, showing a keen, detail-oriented approach.
- The candidates should have champion diversity & inclusion while actively driving results through emotional intelligence and empathy, demonstrating initiative and learning agility.
- The candidates should have strong negotiation skills, vital for effective proposal generation while maintaining resiliency and stress management in a collaborative teamwork environment
Responsibilities:
- The candidates should be able to greet clients and answer questions
- The candidates should be able to help clients use our banking applications and ABMs
- The candidates should be able to listen to clients’ needs and resolve situations that may be complex
- The candidates should be able to give advice and offer transaction solutions for Personal Banking clients
- The candidates should be able to demonstrate the ability to build lasting business relationships
- The candidates should be able to ensure client satisfaction and engagement
- The candidates should be able to refer your clients to your specialist colleagues for their specific needs
- The candidates should be able to ensure adherence to compliance and risk management rules
Benefits:
- The candidates will get health and wellness program, including many options, flexible group insurance, generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, initiatives promoting community involvement, telemedicine service, and virtual sleep clinic
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!