Customer data strategist
City of Calgary’s Water Services Department is inviting applications from suitable candidates for the position of Customer data strategist. City of Calgary’s Water Services Department ensures the delivery of high-quality drinking water and efficient wastewater management. It operates and maintains the city’s water supply and treatment systems. The department focuses on sustainability, infrastructure upkeep, and environmental protection. By implementing innovative practices and engaging with the community, it enhances public health and supports responsible water use. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Calgary
Department: Water Services
Position: Customer data strategist
No of Vacancies: 1
Salary: $43.35 – $57.96 hourly
Employment Type: Full Time/Regular/Permanent
Union: CUPE Local 38
Location: Calgary, AB, Canada
Hours of work: Standard 35 hour work week
Days of Work: This position typically works a 5 day work week, with 1 day off in each 3 week cycle
Job ID: 310217
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a degree in Computer Science, Statistics, Mathematics and Data Science
Experience: Candidates should have 3 years of experience in the relevant field
Physical Requirements:
- The candidates should be able to work as team members, the candidates should be able to work both collaboratively and independently
Other Requirements:
- The candidates should have previous experience analyzing data, preparing, and making presentations to groups, including senior management and previous experience in data analytics, data governance, and dashboard development
- The candidates should have intermediate Geographic Information System (GIS) and database query and reporting tools
- The candidates should have excellent organizational and problem-solving skills along with attention to detail
- The candidates should have excellent communication and interpersonal skills and the ability to communicate with diverse levels of staff, management, and third-party billing providers
Responsibilities:
- The candidates should be able to provide data analysis, reporting, and insights to support business decision-making and customer satisfaction for the Meters and customer billing
- The candidates should be able to monitor and troubleshoot data issues, anomalies, and discrepancies for the meters and customer billing data, and propose solutions and improvements
- The candidates should be able to train meters and customer billing staff on the use of Business Intelligence products and promote data literacy and awareness across the organization
- The candidates should be able to collaborate with business partners, IT teams, and external vendors to understand the data needs, challenges, and opportunities for the Meters and customer billing domain
- The candidates should be able to develop new BI products that can improve business operations
- The candidates should be able to ensure data security and integrity, manage requests for access to data from City of Calgary employees, contractors, and consultants, and ensure appropriate and approved use of customer billing data
Benefits:
- The candidates will get prescription drugs, vision care, life and disability insurance, paramedical practitioners and pension plan
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!