Customer Service Associate
Town of Ajax based in Lake Ontario is inviting applications from suitable candidates for the position of Customer Service Associate. Town of Ajax is a vibrant and progressive community in Ontario, Canada. Ajax offers a blend of urban amenities and natural beauty. The town is dedicated to providing its residents with a high quality of life through various services and initiatives, including recreational facilities, parks, cultural events, and educational opportunities. As a growing and inclusive municipality, the Town of Ajax values its diverse population and works towards creating a welcoming environment where people can thrive, connect, and enjoy the numerous offerings that the town and its scenic surroundings have to offer. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Town of Ajax
Position: Customer Service Associate
No of Vacancies: 2
Salary: $30.31 to $32.82 hourly
Employment Type: Temp Part Time
Division: Legislative & Information Services
Location: Lake Ontario
Hours of work: This position work 20 hours per week (Monday to Friday 10 a.m. – 2 p.m.) and will be asked to work full time hours (8:30 a.m. to 4:30 p.m.) during vacation and other leave periods
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: The candidates should have a minimum Grade 12 diploma or equivalent
Experience: The candidates should have a minimum of two 2 years of strong front-line customer service experience in an office setting
Other Requirements:
- The candidates should possess excellent customer service skills
- The candidates should have excellent organization, administrative, and time management skills
- The candidates should have experience with processing payments, balancing cash, and preparing bank deposits
- The candidates should have excellent keyboarding skills to ensure work is completed accurately and efficiently
- The candidates should have proficiency with Microsoft Office (Word, Excel, Outlook)
- The candidates should have the ability to quickly learn and work with various software
- The candidates should have the ability to maintain confidentiality with sensitive matters
- The candidates should be able to provide a current criminal record check that is satisfactory to the Town of Ajax, upon being hired
Responsibilities:
- The candidates should be able to provide frontline customer service to the public by telephone, in-person, and email correspondence in a timely manner
- The candidates should be able to prepare marriage licenses and perform Commissioner of Oaths services
- The candidates should be able to register animal licenses and process payments for animal licenses, parking tickets, and permits
- The candidates should be able to balance the cash register and prepare daily bank deposits
- The candidates should be able to prepare letters to accompany proclamations and celebratory certificates (i.e., birthdays, anniversaries, and other special occasions)
- The candidates should be able to provide back-up support to the Switchboard and Information Desk duties, including coverage during leave periods (e.g., vacation)
- The candidates should be able to perform other duties as assigned
Benefits:
- The Town offers part-time staff access to an Employee & Family Service Program; Health & Wellness Program, Town of Ajax Fitness Centre membership and a defined pension plan (OMERS pension)
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected, and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!