Bank Of Montreal (BMO) based in Salmon Arm, BC is inviting applications from suitable candidates for the position of Customer service representative. Bank of Montreal (BMO) is a major North American financial institution. It offers a wide range of services, including personal and commercial banking, wealth management, and investment solutions. BMO operates and providing innovative and tailored financial products. The bank supports individuals and businesses in achieving their financial goals. BMO’s strategic approach ensures its competitiveness in the financial sector. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Bank Of Montreal (BMO)
Position: Customer service representative
No of Vacancies: 3
Salary: $33850.00 – $43500.00 yearly
Employment Type: Part time
Job Family Group: Retail Banking Sales and Service
Location: Salmon Arm, BC
Requisition ID: R240011700

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have focus on delivering a personal experience to customers

Physical Requirements:

• The candidates should be resourceful self-starters with the courage and confidence to approach customers
• The candidates should be ready to collaborate and work in different capacities as part of a team

Other Requirements:

• The candidates should have no prior experience necessary however, a post-secondary degree or certification in a related field of study is desirable
• The candidates should possess high-level knowledge of personal, commercial, and partner offers, and understand how each can best serve customers’ individual
• The candidates should be confident and experienced in using social media, tablets, smartphones, online tools, and applications
• The candidates should be highly skilled at helping people who find digital applications non-intuitive to gain confidence and understand their benefits
• The candidates should have basic knowledge of specialized sales and business banking solutions to refer to specialists and project a professional presence
• The candidates should have strong interpersonal skills, including the ability to build rapport and connections with customers and a passionate commitment to helping customers
• The candidates should have an aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
• The candidates should have basic knowledge learned on the job and basic verbal and written communication skills in a business environment
• The candidates should have basic organization skills in a business environment and basic collaboration and team skills in a business environment

Responsibilities:

• The candidates should be able to identify customer needs and initiate referrals to BMO colleagues and and guidance on available digital and self-serve options to make banking with BMO easy, simple, and fast
• The candidates should be able to support customer requests for banking services, including handling transactions and assisting customers who walk into the branch and welcome customers warmly and meet their banking service and transactional needs with seamless execution
• The candidates should be able to review customer profiles and engage customers in needs-based conversations to identify potential opportunities and address everyday banking plans and credit card and reconcile cash transactions between treasury and various branch units and execute routine tasks like service requests, transactions, and queries within relevant service level agreements
• The candidates should be able to contribute to meeting branch business results and enhancing the customer experience and support operational activities such as inventory management, escalated service requests, following up on customer applications, filing, and opening and closing activities
• The candidates should be able to probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice and organize work information to ensure accuracy and completeness and act as a key member of a collaborative and versatile branch and market team
• The candidates should be able to look for ways to contribute to the ongoing improvement of the overall branch customer experience and follow through on risk and compliance processes and policies to safeguard customers’ assets, maintain their privacy, and act in their best interest
• The candidates should be able to contribute to business results and the overall experience delivered in the branch and take the initiative to find creative approaches that make each customer’s experience feel personal
• The candidates should be able to keep current with the financial services marketplace, legal and regulatory environment, and uphold the highest ethical requirements of the industry and maintain current knowledge of personal banking products, practices, and trends and integrate this knowledge into customer conversations and report suspicious patterns of activity suspected to be related to money laundering and work at multiple branches based on market needs, with schedules that may vary in terms of days, hours, and shifts
• The candidates should be able to comply with legal and regulatory requirements for the jurisdiction and protect the Bank’s assets in compliance with all regulatory, legal, and ethical requirements and accept broader work or accountabilities and complete standardized tasks under supervision and perform initial problem-solving within given rules or limits, escalating

Benefits:

• The candidates will get health insurance, tuition reimbursement, accident, life insurance, and retirement savings

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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