Senior technical specialist
Canadian Tire Corporation, Limited (CTC) based in Toronto, ON is inviting applications from suitable candidates for the position of Senior technical specialist. Canadian Tire Corporation, Limited (CTC) stands as a Canadian retail powerhouse, offering a diverse array of products and services. With an extensive network of stores, it is a go-to destination for automotive, home, and sporting goods. As a trusted and iconic brand, it continues to be a dynamic force in meeting the evolving needs of consumers across Canada. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Canadian Tire Corporation, Limited (CTC)
Position: Senior technical specialist
No of Vacancies: 2
Salary: Salary is not mentioned, $32.00-$47.00 hourly estimated salary
Employment Type: Full time/Hybrid
Location: Toronto, ON, Canada
Schedule: Flexible
Job ID: JR123118
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Post-secondary education, preferably in Computer Science, Engineering Technology, or similar discipline
Experience: Candidates should have 5-10 years experience providing IT support in a corporate environment
Physical Requirements:
- The candidates should have a strong customer service focus, being proactive, responsive, and focused on discovering, anticipating, and exceeding expectations
- The candidates should successfully manage multiple tasks, projects, and responsibilities
- The candidates should display a high degree of self-motivation, commitment, and dedication
Other Requirements:
- The candidates should build trust and credibility by consistently adhering to the organization’s business principles and values, being seen as direct, truthful, and trustworthy by co-workers, vendors, and clients
- The candidates should demonstrate commitment to results by taking personal responsibility for achieving mutually agreed-upon individual/team objectives
- The candidates should exhibit the ability to recover quickly after change, disruptions, or mistakes, remaining productive and focused. They should be adaptable and able to apply lessons learned in one situation to another
- The candidates should identify opportunities for continuous improvement and seek new and better ways of doing things, finding resourceful ways to solve problems
- The candidates should possess excellent written and verbal communication skills, with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand the communication
- The candidates should demonstrate the ability to apply critical thinking skills in rendering solutions to various technical issues
- The candidates should be familiar with basic audio-visual technologies, the Microsoft Teams environment, networking, and server/desktop administrations
- The candidates should have strong knowledge of Windows 10/11, the Microsoft Office suite, Azure, Exchange Administration, MacOS, iOS, and Android support experience
Responsibilities:
- The candidates should be able to provide support services to our senior leaders, hyper-focused on delivering a positive customer experience to the user base
- The candidates should be able to function as the face of IT support for our C-Level, senior executive staff, and board members in a highly visible role
- The candidates should be able to work in a dynamic and demanding environment, delivering quality results through proven problem and time management
- The candidates should be able to act as a trusted IT Advisor to the executives and their staff while maintaining a high level of confidentiality for all VIP activities/tasks
- The candidates should be able to work closely with the Information Technology, Applications, Help Desk, and Security teams to develop solutions that enhance the environment for the C-Level officers and staff and minimize disruption
- The candidates should be able to develop and implement detailed plans for Executive-level projects resulting in highly effective and efficient delivery of technical solutions
- The candidates should be able to conduct daily check-ins with the C-Level executive assistants, owning and managing incident resolution from end-to-end in a highly responsive manner
- The candidates should be able to ensure all unified communication appliances are functional
- The candidates should be able to design and set up all executive leadership IT requirements for meetings
- The candidates should be able to prioritize incoming service requests, manage problems to resolution, and update the call-ticketing system
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!