Supervisor, web and digital projects
City of Calgary’s Customer Service and Communications department is inviting applications from suitable candidates for the position of Supervisor, web and digital projects. City of Calgary’s Customer Service and Communications department ensures effective communication and service delivery to residents. It handles inquiries, feedback, and public engagement initiatives to enhance citizen satisfaction. Through innovative communication strategies and customer-centric approaches, it reinforces Calgary’s reputation as a responsive and citizen-focused municipality in the market. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Calgary
Department: Customer Service and Communications
Position: Supervisor, web and digital projects
No of Vacancies: 2
Salary: $83059.00 – $125413.00 annually
Employment Type: Full Time/Temporary
Union: Exempt
Location: 201 8 Avenue SE, Calgary, Alberta, Canada
Hours of work: Standard 35 hour work week
Shift: 5 day work week earning 1 day off in a 3 week cycle
Job ID: 309599
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a degree in Public Administration, Project Management, Business, or a related field
Experience: Candidates should have at least 8 years of relevant experience
Other Requirements:
- The candidates should have progressive leadership experience in project management, business and strategic planning, process development, and operational improvements
- The candidates should possess a Project Management Professional (PMP), Professional Scrum Manager (PSM), or other relevant industry certifications
- The candidates should have advanced knowledge and skills in Adobe Experience Manager
- The candidates should have experience or demonstrated knowledge of all CSC services, functions, and technology
- The candidates should have experience leading organizational change and multiple cross-functional initiatives and projects
- The candidates should possess problem-solving, relationship-building, and analytical skills
Responsibilities:
- The candidates should be able to lead a Web & Digital Project Team to build trust and strengthen relationships with internal clients to meet Customer Service & Communications (CSC) and client business objectives
- The candidates should be able to work with team members within the Web & Digital Team to create and execute high-level strategies and tactics to support the CSC business model
- The candidates should be able to strive to increase performance and collaboration and be committed to continuous improvement for the business unit by providing leadership to teams responsible for delivering digital projects within Web & Digital programs
- The candidates should be able to provide direction and assistance to a team of direct and indirect reports, subject matter experts, and other leaders in their interactions with clients, interested parties, and other City staff
- The candidates should be able to coach, mentor, and develop staff through performance reviews and career dialogues and ensure a safe and healthy work environment for all employees
- The candidates should be able to enable online government through projects and programs, including moving or improving online information, services, functionality, and platforms, championing digital projects as a core business function of Web Services, and identifying emerging digital trends which will help meet business and communication needs
- The candidates should be able to develop and manage relationships and partnerships with clients, direct reports, colleagues, senior management, external organizations, and industry peers by ensuring follow-through on commitments, respecting confidentiality, and collaborating to achieve mutual corporate and business unit outcomes
- The candidates should be able to prioritize and develop strategies to address service improvement opportunities and drive ongoing process improvement across the CSC
- The candidates should be able to manage a portfolio of digital projects, project managers, and project resources to deliver on service line goals
- The candidates should be able to assess, analyze, report, and continuously adjust work area organization, processes, and resources to meet changing business and citizen needs
- The candidates should be able to manage the intake of new digital projects, resource allocations, and work with other leaders to determine prioritization of their programs and monitor and allocate program and project budgets
Benefits:
- The candidates will get competitive wages, pensions, and benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!