Support Professional

Ericsson based in Mississauga, ON is inviting applications from suitable candidates for the position of Support Professional. Ericsson is a global leader in telecommunications technology and services. Ericsson enables seamless connectivity for billions of people worldwide. Ericsson continues to drive the evolution of telecommunications infrastructure. Ericsson contributes to the development of cutting-edge technologies, further solidifying its position as a key player in the telecommunications industry. The candidates selected for the vacancy will be required to start the work as soon as possible.

Also hiring: Bridge Development and Operations: Become Our Next DevOps Engineer

Job Description:

Employer Name: Ericsson
Position: Support Professional
No of Vacancies: 1
Salary: Salary is not mentioned, $35.00-$40.00 hourly estimated salary
Employment Type: Full Time
Location: Mississauga, ON, CA
Other Location: Ottawa, Toronto, ON, CA
Schedule: Full Time
Requisition ID/Job ID: 745107

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have bachelor of Science/Engineering or equivalent
Experience: Candidates should have 6+ years extensive experiences on support services and operations

Other Requirements:

  • The candidates should have expert technical knowledge in the Radio domain with 8+ years of experience
  • The candidates should have experience in troubleshooting various radios (8843/4449/6649/4490) and basebands (BB6648/SM6701/SM6705)
  • The candidates should be familiar with Ericsson software release and delivery notes
  • The candidates should have familiarity with ENM/Crash tools/KPI/Counters
  • The candidates should have experience in troubleshooting fiber and SFP (CPRI, eCPRI)
  • The candidates should have experience with Traces BB & RAC, which is a plus
  • RAN installation experience is a must, including hardware installation and configuration
  • The candidates should have a good background in RF performance/network optimization, which is a plus
  • The candidates should be able to articulate technical issues in a clear and understandable manner
  • The candidates should possess excellent communication skills
  • The candidates should be willing to travel on short notice

Responsibilities:

  • The candidates should be able to perform troubleshooting on Customer reported RAN issues/CSRs
  • The candidates should be able to deliver remedy/resolution and analysis for the Radio Domain (RAN)
  • The candidates should be able to be on call 24/7 on a rotation basis to handle customer issues, escalations, and/or emergencies
  • The candidates should be able to be willing to travel to Customer sites on a need basis for local support activities
  • The candidates should be able to work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, Metis, etc.

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

Show More
Back to top button