Bilingual contact centre representative – credit cards – montreal
TD Canada Trust’s Personal and Commercial Banking Department based in Montréal, QC is inviting applications from suitable candidates for the position of Bilingual contact centre representative. TD Canada Trust’s Personal and Commercial Banking Department offers a range of financial services, including savings accounts, mortgages, and business loans. It caters to both personal and commercial clients with tailored solutions for banking and credit needs. The department leverages advanced technology and personalized service to enhance customer experiences. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: TD Canada Trust
Department: Personal and Commercial Banking
Position: Bilingual contact centre representative – credit cards – montreal
No of Vacancies: 3
Salary: Salary is not mentioned, $20.00 – $25.00 hourly estimated salary
Employment Type: Full time
Location: Montréal, QC
Shift: 37.5 Hours/Week, Hybrid
Requisition ID: R_1361503
Requirements:
Languages: Candidates must have knowledge of the French and English Language
Education: Candidates should have completion of a High School Diploma
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should have the ability to work both independently and as part of a team
- The candidates should have the ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
- The candidates should demonstrate flexibility, resiliency, and a positive attitude when responding to challenging situation
Other Requirements:
- The candidates should have exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns; preference will be given to those with experience in financial or service industries
- The candidates should have digital literacy across a broad range of devices smartphones, tablets, laptops and headsets
- The candidates should have a passion for assisting customers in resolving unspoken needs by offering consultative advice and be bilingual (French and English)
- The candidates should demonstrate integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
Responsibilities:
- The candidates should be able to make people’s day by consistently delivering an outstanding customer service experience through friendly support and a deep knowledge of TD products, services, and solutions
- The candidates should be able to solve problems efficiently by resolving customer inquiries at the first point of contact, asking questions, and responding with empathy to their concerns
- The candidates should be able to achieve their goals by consistently reaching performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
- The candidates should be able to never stop learning by actively participating in ongoing training and coaching support to help them continue to grow and develop in their role
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!