Concierge
Air Canada, branch of Airports North America based in Montreal, QC is inviting applications from suitable candidates for the position of Concierge. Air Canada, branch of Airports North America is the country’s largest airline and a founding member of the Star Alliance network. It provides passenger and cargo services to over 220 global destinations across six continents. The airline offers multiple service classes and operates through major hubs like Toronto, Montréal, and Vancouver. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Sales representative, business services
Job Description:
Employer Name: Air Canada
Branch: Airports North America
Position: Concierge
No of Vacancies: 3
Salary: $17.75 hourly
Employment Type: Full time
Job Category: Unionized (UNIFOR)
Location: Montreal, QC, Canada
Job ID: 37471
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be self-motivated with the ability to work under pressure while handling multiple tasks simultaneously
- The candidates should demonstrate impeccable grooming, excellent organization skills, and strong attention to detail
- The candidates should have an excellent attendance record, be willing and able to work in a team environment and be a team player
- The candidates should demonstrate punctuality and dependability to support overall team success in a fast-paced environment
- The candidates should have a proactive, take-charge attitude in resolving problems with creative solutions
- The candidates should demonstrate good judgment in balancing customer interests with company policy
Other Requirements:
- The candidates should have knowledge and experience as a Customer Experience Specialist – Airport, superior knowledge of airline service information and airport procedures
- The candidates should have strong knowledge of local city attractions, events, hotels, restaurants, and services, ticketing experience
- The candidates should be proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- The candidates should have excellent customer service skills, a strong desire to consistently exceed customer expectations while providing personalized service
- The candidates should possess superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements
Responsibilities:
- The candidates should be able to ease the way for premium customers throughout their entire airport experience
- The candidates should be able to deliver premium customer service at all touchpoints, including check-in, the Air Canada Signature Suite, and personal service areas
- The candidates should be able to model their service after the concierge standards found in 5-star hotels
- The candidates should be able to manage a variety of duties daily, adjusting to the diverse needs of top-tier premium customers
- The candidates should be able to assist with flight rebooking, respond to office emails and phone calls, and resolve customer complaints effectively
- The candidates should be able to demonstrate helpfulness, follow through on all customer requests, and maintain a positive attitude at all times
- The candidates should be able to create a sense of comfort and recognition for premium customers by embracing the philosophy, “If it’s possible, consider it done
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!