Contact Centre Agent – Work from Home

The Travel Corporation based in Alberta, Canada is inviting applications from suitable candidates for the position of Contact Centre Agent. The Travel Corporation is a proud member of the World Travel & Tourism Council, helping raise awareness of travel and tourism as one of the world’s largest industries, supporting 319 million jobs and generating 10.4% of the world GDP. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a comprehensive benefits package; training and support to foster career development; travel opportunities; and a driven culture anchored to the principals of diversity and inclusivity. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: The Travel Corporation
Position: Contact Centre Agent – Work from Home
No of Vacancies: 2
Salary: $19.00 hourly
Location: Burlington, ON, Canada, Hamilton, ON, Canada, Markham, ON, Canada, Mississauga, ON, Canada, Newmarket, ON, Canada, North York, Toronto, ON, Canada, Ontario, Canada, The Travel Corporation (Canada), 33 Kern Road, Toronto, Ontario, Canada, The Travel Corporation, 33 KERN RD, Toronto, Ontario, Canada, Vaughan, ON, Canada
Req: #56

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

• The candidates should be available to work overtime as required
• The candidates should be available to work any shift during business hours, including evenings and weekends

Other Requirements:

• The candidates should be individuals with a desire to anticipate, recognize, and exceed guests’ needs
• The candidates should be individuals for whom providing quality is important, understanding that being accurate and thorough contributes to a positive guest experience
• The candidates should be individuals who are ready to tackle any challenge with a positive attitude
• The candidates should be individuals capable of maintaining focus while prioritizing a multitude of tasks
• The candidates should be individuals who welcome the opportunity to learn new software programs
• The candidates should be individuals with high standards who hold themselves accountable for their work
• The candidates should be individuals who can adapt quickly to our fast-paced environment

Responsibilities:

• The candidates should be able to answer incoming calls, chats, and emails and match our vacation product with our guests’ needs
• The candidates should be able to maximize opportunities to up-sell and participate in contact center initiatives for increased sales
• The candidates should be able to develop a quest for knowledge to understand the brand you represent and the locations we travel to
• The candidates should be able to identify, research, and resolve issues to utmost customer satisfaction
• The candidates should be able to partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for the brand
• The candidates should be able to be proactive in generating business by following up on incoming leads from our sales and marketing campaigns
• The candidates should be able to build, develop, and cultivate relationships with repeat guests, travel partners, and your fellow colleagues

Benefits:

• The candidates will get signing bonus of $1,000 for qualified hires! – rules apply
• The candidates will get after 1 year an annual travel credit of $1250 to travel on any one of our core travel brands
• The candidates will get 2 weeks a year where they can work from anywhere in the world
• The candidates will get full health benefits package
• We offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses
• We give two paid workdays each year to volunteer to make a difference in causes that are close to their heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online