Customer Sales and Service Agent – (Aeroplan) Call Centre
Air Canada based in Vancouver, BC is inviting applications from suitable candidates for the position of Customer Sales and Service Agent (Aeroplan) – Call Centre. Air Canada can be termed as Canada’s largest domestic and international airline that is serving more than 210 airports on six varied continents. Our company is among the 20 largest airlines in the world and serves more than 50 million customers each year. We are a company governed by an eleven-member Board of Directors committed to meeting high standards of corporate governance in all aspects of the Corporation’s affairs. The candidates who will get selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer’s Name: Air Canada
Position: Customer Sales and Service Agent – (Aeroplan) Call Centre
No of Vacancies: To be determined
Salary: $17.14 per hour
Employment Type: Full time
Location: Vancouver, BC
Shift: To be determined
Requirements:
Languages: Candidates must have knowledge of the Bilingual Languages (English, French, Spanish, Korean, Japanese, Cantonese, or Mandarin)
Education: Candidates need standard educational qualification such as high school diploma or equivalent
Experience: Candidates need experience, the details are listed below
Other Requirements:
- The candidate should be available to attend and successfully pass a eleven (11) week full-time paid training program
- The candidate should be able to work shifts (including days, evenings, and weekends) and also be able to find creative solutions to complex customer situations
- The candidate should be an effective, self-motivated multi-tasker who can work independently with minimal supervision
- The candidate should be able to work effectively and independently with computer applications and online tools and also have strong communication skills
- The candidate should have customer service experience within a Call Centre environment also have previous travel industry experience
- The candidate should have working knowledge of computer applications and the internet
Responsibilities:
- The candidate should be able to work as the voice of the Aeroplan program and also should be able to work as a trusted advisor in the travel and lifestyle world, guiding our members to fully utilize the benefits of the program
- The candidate should be able to work with people and take pride in delivering memorable customer service, then he/she could be just moments away from landing his/her perfect role
- The candidate should be able to advise members on how to get the most out of the program and also research, book and reschedule flights
- The candidate should be able to support customers in the navigation of the technologies utilized within the self-service verticals (website, mobile apps, customer sign-in, etc.) and also enhance membership loyalty by promoting partners
- The candidate should be able to handle and resolve member concerns
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!