Customer Service Representative
CIBC based in Toronto, ON is inviting applications from suitable candidates for the position of Customer Service Representative. CIBC holds a significant position as a leading Canadian financial institution, maintaining a strong presence in the market. Offering a wide spectrum of financial services, including home loans and investment options, CIBC prioritizes a client-centric approach and innovative financial solutions to enhance user experiences. As a steadfast partner for individuals and enterprises, CIBC contributes to economic prosperity and facilitates expansion through its reliable services. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Customer Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Toronto, ON, CA
Job Location: CIBC Square Banking Centre
Schedule: Part time
Weekly Hours: 37.5
Requisition ID/Job ID: 2406148
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be flexible to work banking center hours, which may include evenings and weekends
- The candidates should be flexible to work at multiple banking centers within a reasonable travel distance to help deliver a great client experience
Other Requirements:
- The candidates should prioritize clients, engage purposefully to find the right solutions, and go the extra mile because it’s the right thing to do
- The candidates should be goal-oriented, motivated by accomplishing goals, and delivering their best to make a difference
- The candidates should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners, connecting with others through respect and authenticity
- The candidates should love to learn, be passionate about growing their knowledge, and have a strong sense of curiosity
- The candidates should engage with their heart and mind, caring about people and respecting different perspectives, listening to and learning from the experiences of others
- The candidates should value trust, teamwork, and accountability, bringing their real selves to work and living the company’s values
- The candidates should possess skills in Client Issue Resolution, Client Relationship Management, and Customer Experience (CX)
- The candidates should have digital literacy, empathy, and knowledge of Financial Products
- The candidates should excel in Interpersonal Communication, Standards Compliance, and Transaction Services
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Center as a member of the Personal and Business Banking Team
- The candidates should be able to use their knowledge of financial services products to help clients with their day-to-day banking needs as a Client Service Representative
- The candidates should be able to help clients manage their accounts and products, focusing on the client experience and making interactions meaningful
- The candidates should be able to connect clients to the right CIBC team members who can help them reach their goals
- The candidates should be able to listen, ask questions, and put themselves in the client’s shoes to solve problems effectively
- The candidates should be able to act like an owner by taking accountability for client issues and knowing when to collaborate with others to find better solutions
- The candidates should be able to become technology experts and share their knowledge by introducing clients to mobile banking applications, helping them better manage their banking needs
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering and access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!