Customer service representative
Bank Of Montreal (BMO) based in London, ON is inviting applications from suitable candidates for the position of Customer service representative. Bank of Montreal (BMO) is a prominent financial institution. It offers a wide range of services, including personal and commercial banking, wealth management, and investment solutions. BMO prioritizes customer satisfaction through innovative digital banking tools and personalized financial advice. It combines an extensive branch network with online platforms for seamless service delivery. BMO continues to adapt to market needs, ensuring a competitive edge. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Bank Of Montreal (BMO)
Position: Customer service representative
No of Vacancies: 3
Salary: $33850.00 – $43500.00 yearly
Employment Type: Part time
Job Family Group: Retail Banking Sales and Service
Location: London, ON
Requisition ID: R240021466
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a post-secondary degree
Experience: Candidates don’t need experience, training will be provided
Physical Requirements:
- The candidates should demonstrate a passionate commitment to helping customers and focus on delivering a personal experience to customers
- The candidates should be resourceful self-starters with the courage and confidence to approach customers
- The candidates should be ready to collaborate and work in different capacities as part of a team
Other Requirements:
- The candidates should have no prior experience necessary; certification in a related field of study is desirable
- The candidates should possess high-level knowledge of personal, commercial, and partner offers, and how each can best serve customers’ individual
- The candidates should be confident and experienced in using social media, tablets, smartphones, online tools, and applications
- The candidates should be highly skilled at helping people who find digital applications non-intuitive to gain confidence in using them and understanding their benefits
- The candidates should project a professional presence and basic knowledge of specialized sales and business banking solutions to refer to specialists
- The candidates should possess strong interpersonal skills, including the ability to build rapport and connections with customers
- The candidates should have an aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
- The candidates should have basic knowledge learned on the job and possess basic verbal and written communication skills in a business environment
- The candidates should have basic organizational skills in a business environment and basic collaboration and team skills in a business environment
Responsibilities:
- The candidates should be able to identify customer needs and initiate referrals to BMO colleagues and support customer requests for banking services, including handling transactions and assisting customers who walk into the branch
- The candidates should be able to welcome customers warmly and meet their banking service and transactional needs with seamless execution and guidance on available digital and self-serve options to make banking with BMO easy, simple, and fast
- The candidates should be able to review customer profiles and engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card and contribute to meeting branch business results and enhancing the customer experience
- The candidates should be able to support operational activities, including inventory management, escalated service requests, following up on customer applications, filing, and opening and closing activities and manage, load, and reconcile cash transactions between treasury and various branch units CRU and execute routine tasks, such as service requests, transactions, and queries, within relevant service level agreements
- The candidates should be able to act as a key member of a collaborative and versatile branch and market team and probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice
- The candidates should be able to organize work information to ensure accuracy and completeness and take the initiative to find creative approaches that make each customer’s experience feel personal
- The candidates should be able to look for ways to contribute to the ongoing improvement of the overall branch customer experience and contribute to business results and the overall experience delivered in the branch
- The candidates should be able to work at multiple branches based on market needs; their work schedule may differ from week to week in terms of days worked, hours, and shifts and follow through on risk and compliance processes and policies to safeguard customers’ assets, maintain their privacy, and act in their best interest and keep current with the wider financial services marketplace, the legal and regulatory environment, and uphold the highest ethical requirements of the industry
- The candidates should be able to maintain current knowledge of personal banking products, practices, and trends and integrate this knowledge into customer conversations and report suspicious patterns of activity that may be related to money laundering and comply with legal and regulatory requirements for the jurisdiction
- The candidates should be able to protect the Bank’s assets in compliance with all regulatory, legal, and ethical requirements and complete standardized tasks under supervision and perform initial problem-solving within given rules and limits and escalate and take on broader work or accountabilities
Benefits:
- The candidates will get health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!