Customer service representative – CLK 12R
Government of British Columbia’s In Person Services Division based in Oliver, BC is inviting applications from suitable candidates for the position of Customer service representative. Government of British Columbia’s In-Person Services Division focuses on delivering accessible public services across the province. It provides essential services, including licensing, permits, and social support, through various in-person locations. The division enhances customer experience by integrating technology and staff training. Its commitment to community engagement fosters trust among citizens. It ensures British Columbians receive timely assistance tailored to their needs. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Warehouse worker – material handling
Job Description:
Employer Name: Government of British Columbia
Organization: Citizens’ Services
Division: In Person Services
Position: Customer service representative – CLK 12R
No of Vacancies: 3
Salary: $54387.32 – $61395.95 yearly
Employment Type: Regular/Full Time
Position Classification: Clerk R12
Union: GEU
Job Category: Administrative Services, Social Services
Location: Oliver, BC
Work Options: On-Site
Job ID: 117437
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have completion of a minimum Grade 12 graduation
Experience: Candidates should have experience providing inclusive customer service to diverse clienteles, demonstrating sensitivity and understanding of various backgrounds
Physical Requirements:
- The candidates should have a willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, for varying lengths of time, ensuring flexibility and commitment to service delivery
Other Requirements:
- The candidates should have equivalent (GED), ensuring a foundational level of education and experience using digital applications to search for and record information, indicating proficiency with technology in customer service
- The candidates should have multiple years of experience in any of the above requirements, reflecting their expertise and reliability in customer service roles and experience providing in-person customer service, showcasing their ability to engage effectively with clients face-to-face
- The candidates should have experience providing customer service through phone or digital channels, ensuring versatility in communication methods
- The candidates should have experience delivering customer service in a high-volume, fast-paced, rapidly changing environment, demonstrating adaptability and efficiency under pressure
- The candidates should have experience with conflict resolution and de-escalating situations, highlighting their ability to handle challenging interactions professionally
- The candidates should have experience providing services to a diverse population, some of whom may be experiencing poverty issues, substance use, or mental health concerns, demonstrating compassion and understanding
- The candidates should have experience maintaining administrative files and record-keeping, ensuring organizational skills and attention to detail
- The candidates should have experience delivering service in a regulated or legislated environment following processes and procedures, indicating their ability to adhere to guidelines
- The candidates should have customer service training and education, enhancing their skills and knowledge in the field and experience handling financial transactions payment processing, cash handling from the public, demonstrating trustworthiness and accuracy
Responsibilities:
- The candidates should be able to help people in-person, by phone, and through digital channels as a Customer Service Representative
- The candidates should be able to handle tasks like data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines
- The candidates should be able to deliver kind, helpful, and inclusive service that positively impacts the lives of British Columbians
- The candidates should be able to demonstrate a commitment to providing “Service with Heart” to everyone they serve
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.