Guest service representative
Fernie Lodging Company based in Fernie, BC is inviting applications from suitable candidates for the position of Guest service representative. Fernie Lodging Company manages a wide selection of properties, predominantly on-mountain at Fernie Alpine Resort, including Timberline Lodges, Polar Peak Lodges, Snow Creek Lodge and Cabins, Bear Paw Lodges, Thunder Ridge Chalets, Pinnacle Ridge Chalets, Cedar Ridge Estates and several Resort Homes. Our collection of luxury Resort Homes includes private residences with 30-foot rock fireplaces, ski-in/ski-out convenience, outdoor fire pits, hot tubs, custom post and beam construction and more. The core values of our company are integrity, excellent customer service and the high standard of professionalism which help us to move ahead with confidence. The candidates who will get selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Fernie Lodging Company
Position: Guest service representative
No of Vacancies: 1
Salary: $18.00 hourly 24 to 40 hours per week
Employment Type: Seasonal employment Part time leading to full time
Location: Fernie, BC
Shifts: Day, Evening, Night, Weekend, On Call, Morning
Transportation information: Own transportation, Public transportation is not available
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 7 months to less than 1 year
Physical Requirements:
- The candidates should be able to work in a fast-paced environment
- The candidates should be able to work with attention to detail
Other Requirements:
- The candidate should be client focus, organized, and reliable
- The candidates should have excellent oral communication, excellent written communication, and be able to work as a team player
Candidate Status:
- Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
- Candidate must have legal authorized (Work Permit) to work in Canada
- If Candidates unable to fulfill above mentioned requirements, don’t apply for the position
Responsibilities:
- The candidates should be able to register arriving guests and assign rooms, take, cancel and change room reservations
- The candidates should be able to provide information on hotel facilities and services, provide general information about points of interest in the area
- The candidates should be able to investigate and resolve complaints and claims
- The candidates should be able to process guests’ departures, calculate charges and receive payments, balance cash and complete balance sheets, cash reports and related forms
- The candidates should be able to maintain an inventory of vacancies, reservations and room assignments,
- The candidates should be able to follow emergency and safety procedures
- The candidates should be able to clerical duties (i.e. faxing, filing, photocopying), answer telephone and relay telephone calls and messages
- The candidates should be able to assist clients/guests with special needs, handle wake-up calls
- The candidates should be able to perform light housekeeping and cleaning duties, provide customer service
Benefits:
- The candidates will get free parking and on-site housing options
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and Cover letter) through below mentioned details.
By Email:
jobs@fernielodgingco.com
Cover letter
Be prepared for the screening questions. Include answer the following questions while applying:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!