Insurance Support Associate – Atlantic
CAA Insurance Company based in Saint John, NB is inviting applications from suitable candidates for the position of Insurance Support Associate – Atlantic. CAA Insurance Company provides personalized coverage for auto, home, travel, life, health, dental & pet insurance. The CAA insurance company currently protects over 200,000 families in Canada, making us one of the larger auto and home insurance companies in the country. Our Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: CAA Insurance Company
Position: Insurance Support Associate – Atlantic
No of Vacancies: 3
Salary: Salary is not mentioned, $22.24 – $24.50 hourly estimated salary
Location: Saint John, NB, CA, E2J 2G4
Working Hours: Monday-Friday 8:30 am – 6:00 pm
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completed post-secondary education, with a preference for a university degree
Experience: Candidates should have 1-3 years of exceptional customer service experience
Other Requirements:
- The candidates should be individuals with previous experience in a call center environment
- The candidates should be individuals with a desire to pursue a general insurance license and/or Chartered Insurance Professional (CIP) designation
- The candidates should be individuals with strong teamwork and analytical skills
- The candidates should be individuals with excellent communication skills, both verbal and written
Responsibilities:
- The candidates should be able to support the Insurance team by answering inbound calls from our CAA Insurance policy holders regarding general service and sales inquiries
- The candidates should be able to respond to questions about billing options and payments from CAA Insurance policy holders
- The candidates should be able to send outbound correspondence to CAA Insurance policy holders
- The candidates should be able to make outbound calls to existing CAA Insurance policy holders to collect needed information
- The candidates should be able to assist in the collection of data for departmental reporting
- The candidates should be able to provide support for ongoing departmental projects and initiatives
- The candidates should be able to meet Key Performance Indicators (KPI’s) including first call resolution, average call handle times, and various other customer service metrics to ensure top-quality service is being provided
Benefits:
- The candidates will get competitive base pay, 3 weeks’ vacation, free parking, and free onsite gym
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!