Mobile mortgage specialist
TD Canada Trust’s Personal and Commercial Banking Department based in London, ON is inviting applications from suitable candidates for the position of Mobile mortgage specialist. TD Canada Trust’s Personal and Commercial Banking Department focuses on delivering a wide array of financial services for individuals and businesses. It offers personal banking products, including checking accounts, mortgages, and loans, alongside commercial solutions like business financing and cash management. TD Canada Trust integrates digital innovations to enhance user experience. The department operates within a competitive market, prioritizing accessible and tailored financial solutions. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: TD Canada Trust
Department: Personal and Commercial Banking
Position: Mobile mortgage specialist
No of Vacancies: 3
Salary: Salary is not mentioned, $18.00 – $22.00 hourly estimated salary
Employment Type: Full time
Location: London, ON, Canada
Shift: 37.5 Hours/Week
Requisition ID: R_1341816
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have completion of hold an undergraduate degree
Experience: Candidates should have a minimum of three years of experience working directly in a client-facing, sales, or relationship-focused role
Other Requirements:
- The candidates should be able to provide sound advice to customers, looking for ways to enhance the overall customer experience
- The candidates should be able to understand the market and mortgage lending industry within their portfolio, ensuring value-added reporting and analysis is provided to the team and partners while mitigating risk to the bank and proactively obtain expert knowledge of TD mortgage lending products and have a sound understanding of other bank products
- The candidates should have product knowledge in Real Estate Secured Lending (RESL) or a community college diploma
Responsibilities:
- The candidates should be able to identify client life and financial goals, recognize potential barriers, provide recommendations, and manage ongoing relationships and portfolios and demonstrate broad general knowledge of all products to identify cross-sell opportunities and refer customers to internal bank partners and conduct ongoing comprehensive reviews of clients’ financial circumstances, creating long-term relationships through financial planning expertise and ongoing services and create a legendary customer experience at every interaction, delivering a positive first impression by engaging customers in a range of sales, service, and informational conversations
- The candidates should be able to handle customer problems professionally, escalating issues to management, refer business to One TD partners effectively and exhibit sales skills and credit knowledge, partnering effectively within TD’s employee-focused culture and work closely with the District Manager to make sales calls and conduct monthly coaching sessions and contribute toward achieving sales and business development objectives by meeting or exceeding individual monthly sales targets for home financing products, investments, and services
- The candidates should be able to proactively promote TD’s image within the business community through participation and leadership in community business groups, professional networking events, initiatives, and fundraisers and support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodies
- The candidates should be able to understand the market and mortgage lending industry within their portfolio, ensuring value-added reporting and analysis is provided to the team and partners while mitigating risk to the bank and consistently exercise discretion in managing correspondence, information, and all matters of confidentiality and protect the interests of the organization by identifying and managing risks, escalating non-standard, high-risk activities
- The candidates should be able to monitor service, productivity, and assess efficiency levels within their function, implementing continuous process and performance improvements where opportunities exist and adhere to internal policies or procedures and applicable regulatory guidelines while keeping abreast of emerging issues, trends, and evolving regulatory requirements to assess potential impacts
- The candidates should be able to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite and complete all compliance training and attestations within required timelines and be knowledgeable of and comply with Bank and Industry Codes of Conduct and participate fully as a member of the team, promoting service to the business, quality, innovation, and teamwork while ensuring timely communication of issues and points of interest
- The candidates should be able to support the team by continuously enhancing their knowledge and expertise in their area and participate in knowledge transfer within the team and business unit and keep current on emerging trends and developments, growing their knowledge of the business, related tools, and techniques and actively participate in the performance management process in support of their personal and professional development objectives, including coaching sessions and contribute to a fair and positive working environment that supports a diverse workforce
- The candidates should be able to participate in team meetings, employee surveys, action planning, and training sessions and contribute to the success of the team by willingly assisting others in the completion of assigned duties, providing training, coaching, and guidance as appropriate and act as a brand ambassador for their business area or function and the bank, both internally and externally and focus on providing business development, customer relationship management, and sales advisory support within their area of specialty
- The candidates should be able to demonstrate specialized knowledge and understanding of all types of RESL products, including mortgages and Flex Lines, services, and features, and provide expertise on both traditional and specialized deals and understand key business and customer drivers and processes in the context of their work and coordinate activities and timelines across multiple teams to ensure customer needs are met, execute a moderately complex sales or account management process, focusing on features selling and customer data gathering
- The candidates should be able to investigate and analyze possible alternative solutions and approaches based on documentation of the customer fact pattern, impact sales achievement for themselves and related teams and simplify information for customers, clarify unique situations, and lead the coordination of information to ensure service and standards are met and perform work under management guidance and supervision, identify and contribute to problem resolution and report to a District Manager
Benefits:
- The candidates will get health and well-being benefits, savings and retirement programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!