Microsoft’s Customer Experience and Success Organization based in Vancouver, BC is inviting applications from suitable candidates for the position of Technical support engineer. Microsoft’s Customer Experience and Success Organization specializes in providing comprehensive support and solutions for its extensive range of products and services. Microsoft ensures seamless integration and enhanced user experiences. This division plays a critical role in driving digital transformation and operational efficiency for businesses globally, prioritizing customer satisfaction and continuous innovation. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Microsoft
Organization: Customer Experience and Success
Position: Technical support engineer (Remote Job/Work from Home)
No of Vacancies: 3
Salary: $91000.00 – $168400.00 yearly
Employment Type: Full Time – Remote Job
Discipline: Technical Support Engineering
Role type: Individual Contributor
Profession: Technical Support
Location: Vancouver, BC, Canada
Job ID: 1728906

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of Bachelor’s Degree in Computer Science and Information Technology (IT)
Experience: Candidates should have 5+ years technical support, technical consulting experience, or information technology experience

Other Requirements:

• The candidates should have a Bachelor’s degree in Computer Science, Information Technology, or a related field AND 3+ years of technical support, technical consulting experience, or information technology experience
• The candidates should have the ability to meet Microsoft, customer, and government security screening requirements for this role, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter
• The candidates should preferably hold Microsoft Technology Certifications
• The candidates should have experience in a customer-facing or support role in any of the following technical escalation support, product support, developer support, IT DevOps, IT Admin or support, Systems Development, or Consulting or IT or Network Operations
• The candidates should have experience in one or more of the following Deep understanding of Cloud services, preferably Azure (Experience with other cloud services like AWS is also a plus), Experience in Azure architecture and its components (Compute, Storage, ARM and Networking), Familiarity with Microsoft AI services, specifically Azure Machine Learning, Proficiency in programming languages such as Python, R, .NET, Java, JavaScript, Scala, C or C++ and debugging techniques, Familiarity with development tools, languages, processes, methods, and troubleshooting and experience with Data Science and generative AI solutions
• The candidates should be able to lead case triage meetings and discussions to share knowledge with other engineers and develop customer solutions
• The candidates should be able to use business integration knowledge to influence strategy when engaging with customers, partners, and teams

Responsibilities:

• The candidates should be able to review highly complex issues and contact customers to thoroughly understand the problem and ensure customers are informed about the status and solution progress of their issue
• The candidates should be able to support the business both locally and globally to drive business objectives and utilize troubleshooting tools debugging effectively to help resolve customer issues
• The candidates should be able to resolve highly complex cases by managing the end-to-end case resolution process and serve as a technical escalation point for challenging issues
• The candidates should be able to collaborate with product groups or engineering teams as necessary to resolve complex cases and act as an escalation point for other engineers and assist in resolving cases
• The candidates should be able to collaborate on cross-team and cross-product technical issues by working with resources from other groups and perform complex product troubleshooting and remediation
• The candidates should be able to assist in the development of end-to-end readiness programs for new and existing technologies mentoring, leading triages, content creation, brown bag sessions and blogs
• The candidates should be able to contribute to product improvements by filing bugs, design change requests, and recommending potential fixes and contribute as a trusted advisor to the product group in a designated discipline or technology
• The candidates should be able to build automation tools to improve efficiency and review diagnostic processes and collaborate to design systems that simplify tools automation and eliminate diagnostic issues
• The candidates should be able to embody the culture and values of the organization in their daily work and interactions and make improvements based on feedback provided and create processes and workflows for case resolution

Benefits:

• The candidates will get Industry leading healthcare, savings, investments and giving programs

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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