Bilingual contact centre representative
TD Canada Trust’s Personal and Commercial Banking Department based in Montréal, QC is inviting applications from suitable candidates for the position of Bilingual contact centre representative. TD Canada Trust’s Personal and Commercial Banking Department offers tailored financial solutions for individuals and businesses. Its services include savings accounts, loans, mortgages, and business banking. It leverage personalized service and advanced digital tools. TD Canada Trust maintains a strong market presence, emphasizing reliability and customer satisfaction. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: TD Canada Trust
Department: Personal and Commercial Banking
Position: Bilingual contact centre representative
No of Vacancies: 3
Salary: Salary is not mentioned, $20.00 – $25.00 hourly estimated salary
Employment Type: Full time
Location: Montréal, QC, CA
Shift: 37.5 Hours/Week, Hybrid
Requisition ID: R_1366502
Requirements:
Languages: Candidates must have knowledge of the French and English Language
Education: Candidates should have completion of a High School Diploma
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should demonstrate flexibility, resiliency, and a positive attitude when responding to challenging situations and work both independently and as part of a team
- The candidates should have the ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet various metrics
Other Requirements:
- The candidates should have exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns (preference given to those with experience in financial or service industries)
- The candidates should have digital literacy across a broad range of devices smartphones, tablets, laptops and headsets and be bilingual in French and English
- The candidates should show integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
Responsibilities:
- The candidates should be able to make people’s day by striving to deliver an exceptional customer service experience through friendly support and their knowledge of TD products, services, and solutions
- The candidates should be able to solve problems efficiently by resolving customer inquiries at the first point of contact, asking questions, and responding with empathy to their concerns
- The candidates should be able to achieve their goals by consistently reaching performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
- The candidates should be able to never stop learning by actively participating in ongoing training and coaching support to help them continue to grow and develop in their role
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!