Bilingual customer experience specialist – Airport

Air Canada’s Airport Operations Department based in Vancouver, BC is inviting applications from suitable candidates for the position of Bilingual customer experience specialist. Air Canada’s Airport Operations Department ensures efficient passenger, baggage, and cargo handling across its network. It provides services like check-in, boarding, and aircraft turnaround to maintain smooth operations. The department leverages technology and partnerships to enhance efficiency and customer experience. It works closely with airport authorities to ensure compliance and operational excellence. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: Air Canada
Department: Airport Operations
Branch: Airports North America
Position: Bilingual customer experience specialist – Airport
No of Vacancies: 3
Salary: $17.40 hourly
Employment Type: Full Time
Job Category: Unionized (UNIFOR)
Location: Vancouver, BC, Canada
Shift: 24-hour period, including weekends and holidays
Job ID: 36148

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have previous customer service experience with strong interpersonal skills

Physical Requirements:

• The candidates should have availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
• The candidates should have availability to work rotating shift patterns over a 24-hour period, including weekends and holidays
• The candidates should have the ability to walk long distances and stand for extended periods and the ability to lift, push, pull, and provide wheelchair assistance to customers with reduced mobility
• The candidates should be able to work within strict timelines to maintain on-time performance and the ability to adhere to Air Canada’s attendance and grooming standards
• The candidates should be eligible to work in Canada and a strong ability to solve problems and find solutions in line with guidelines and policies

Other Requirements:

• The candidates should possess excellent communication and teamwork skills and be safety and security conscious
• The candidates should be able to obtain and maintain any applicable transportation security clearances and additional authorizations as required by Transport Canada

Responsibilities:

• The candidates should be able to conduct customer check-in and prepare and issue boarding passes
• The candidates should be able to assist pre-boarding customers and provide information on flight schedules and routes
• The candidates should be able to assist customers requiring special assistance throughout their journey, ensuring timely and safe transport to designated gates or baggage claims

Benefits:

• The candidates will get benefit plans, including health and dental

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online