Client Service Representative

CIBC based in Halifax, NS is inviting applications from suitable candidates for the position of Client Service Representative. CIBC is a leading Canadian bank offering a comprehensive range of financial services to individuals, businesses, and institutions. CIBC provides a wide array of banking products, including savings accounts, loans, mortgages, and investment services. Their presence in Halifax strengthens the local economy by supporting businesses, facilitating home ownership, and providing financial solutions tailored to the needs of the community. CIBC plays an integral role in supporting economic growth and prosperity in Halifax and the surrounding area. The candidates selected for the vacancy will be required to start the work as soon as possible.

Also hiring: Data center technician III (English, French)

Job Description:

Employer Name: CIBC 
Position: Client Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Halifax, NS, CA
Job Location: Halifax-1809 Barrington
Schedule: Part time
Weekly Hours: 20
Requisition ID/Job ID: 2410419

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

  • The candidates should be flexible to work banking center hours which may include evenings and weekends
  • The candidates should be flexible to work at multiple banking centers within a reasonable travel distance to help deliver a great client experience

Other Requirements:

  • The candidates should put our clients first and engage with purpose to find the right solutions
  • The candidates should go the extra mile because it’s the right thing to do
  • The candidates should be goal-oriented and motivated by accomplishing their goals to make a difference
  • The candidates should be passionate about people and find meaning in relationships, surrounding themselves with a diverse network of partners
  • The candidates should connect with others through respect and authenticity
  • The candidates should love to learn and be passionate about growing their knowledge, possessing a strong sense of curiosity
  • The candidates should engage with their heart and mind, caring about people and respecting different perspectives, while listening to and learning from the experiences of others
  • The candidates should value trust, teamwork, and accountability, bringing their real selves to work and living our values
  • The candidates should be skilled in client issue resolution and client relationship management.
  • The candidates should demonstrate proficiency in customer experience (CX) and digital literacy.
  • The candidates should possess empathy towards clients and knowledge of financial products
  • The candidates should excel in interpersonal communication and adhere to standards compliance
  • The candidates should be proficient in transaction services

Responsibilities:

  • The candidates should be able to work in a fast-paced Banking Center and use their knowledge of financial services products to help clients with their day-to-day banking needs
  • The candidates should be able to assist clients by answering questions, assisting with transactions, or proactively connecting them with the right team members
  • The candidates should be able to be the first line of support as clients work towards their financial goals
  • The candidates should be able to help clients manage their accounts and products, focusing on the client experience and making interactions meaningful
  • The candidates should be able to connect clients to the right CIBC team members who can help them reach their goals
  • The candidates should be able to listen, ask questions, and put themselves in the client’s shoes to solve problems effectively
  • The candidates should be able to act like an owner by taking accountability for client issues and knowing when to lean on others to create a better solution together
  • The candidates should be able to become a technology expert and share their knowledge by introducing clients to mobile banking applications, helping them better manage their banking needs

Benefits:

  • The candidate will have access to banking benefits
  • The candidate will be part of a benefits program
  • The candidate will be enrolled in a defined benefit pension plan
  • The candidate will have the opportunity to participate in an employee share purchase plan
  • The candidate will receive a vacation offering
  • The candidate will have access to wellbeing support
  • The candidate will benefit from MomentMakers, our social, points-based recognition program

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online

 

 

 

We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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