Customer sales and service agent

Air Canada’s Contact Centers Branch based in Vancouver, BC is inviting applications from suitable candidates for the position of Customer sales and service agent. Air Canada’s Contact Centers Branch is essential for customer service within Air Canada. It handles inquiries related to reservations, flight information, and other support through phone, email, and chat. The branch focuses on high-quality service and efficient issue resolution. Leveraging advanced technology and a skilled team, it helps maintain the airline’s strong market reputation for reliability and customer satisfaction. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: Air Canada
Branch: Contact Centers
Position: Customer sales and service agent (aeroplan) – call centre – in anticipation of
No of Vacancies: 2
Salary: $17.74 hourly
Employment Type: Full time
Job Category: Unionized (UNIFOR)
Location: Vancouver, BC, Canada
Shift: Days, evenings, and weekends
Job ID: 36245

Requirements:

Languages: Candidates must have knowledge of the English, French, Spanish, Korean, Japanese, Cantonese, or Mandarin Language
Education: Candidates should have completion of a high school diploma
Experience: Candidates should have previous travel industry experience

Physical Requirements:

• The candidates should be available to attend and successfully pass an approximately eleven (11) week full-time paid initial training program
• The candidates should be available to work shifts, including days, evenings, and weekends
• The candidates should be effective, self-motivated multi-taskers who can work independently with minimal supervision
• The candidates should be able to work effectively and independently with computer applications and online tools and eligible to work in Canada

Other Requirements:

• The candidates should be able to find creative solutions to complex customer situations and strong communication skills
• The candidates should speak English fluently. Priority will be given to candidates who speak English and French. Candidates who can speak one or more of the following languages in addition to English—French, Spanish, Korean, Japanese, Cantonese, or Mandarin—are highly desired
• The candidates should have customer service experience within a call centre environment
• The candidates should have a working knowledge of computer applications and the internet

Responsibilities:

• The candidate should be able to advise members on how to get the most out of the program and research, book, and reschedule flights
• The candidate should be able to support customers in navigating the technologies utilized within the self-service verticals website, mobile apps, customer sign-in
• The candidate should be able to enhance membership loyalty by promoting partners and and resolve member concerns

Benefits:

• The candidates will get benefit plans, including health and dental

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online