Customer sales and service agent – Call Centre
Air Canada’s Contact Centers Branch based in Saint John, NB is inviting applications from suitable candidates for the position of Customer sales and service agent. Air Canada’s Contact Centers Branch is a key part of largest airline, offering customer support for flight bookings, cancellations, baggage inquiries, and visa assistance. It provides 24/7 services to travelers, ensuring smooth communication and problem resolution. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Air Canada
Branch:Â Contact CentersÂ
Position: Customer sales and service agent – Call Centre
No of Vacancies: 4
Salary: $17.74 hourly
Employment Type: Full time
Job Category: Unionized (UNIFOR)
Location: Saint John, NB, Canada
Job ID: 37344
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have completion of a high school diploma
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
- The candidates should be available to work shifts, as we are a 24/7 operation, find creative solutions to complex customer situations
- The candidates should be an effective, self-motivated multi-tasker who can work independently with minimal supervision
- The candidates should be able to work effectively and independently with computer applications and online tools and eligible to work in Canada
Other Requirements:
- The candidates should have strong communication skills
Responsibilities:
- The candidates should be able to be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- The candidates should be able to use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
- The candidates should be able to ensure customer satisfaction by providing timely resolutions to customer inquiries
Benefits:
- The candidates will get benefit plans, including health and dental
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!