Identity Theft Representative, Fraud, Remote – Bilingual
CIBC based in Montréal, QC is inviting applications from suitable candidates for the position of Identity Theft Representative. CIBC serves as a financial powerhouse, anchoring the city’s economic landscape and providing a comprehensive suite of banking services. CIBC ensures seamless financial interactions while embracing the rich cultural diversity of the city. CIBC plays an integral role in the local community, actively contributing to economic growth and prosperity. CIBC remains dedicated to empowering clients, equipping them with the requisite tools and resources to realize their financial objectives. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: CIBC
Position: Identity Theft Representative, Fraud, Remote – Bilingual
No of Vacancies: 1
Salary: Salary is not mentioned, $18.00-$25.00 hourly estimated salary
Employment Type: Regular – Remote Job
Location: 1155 René-Lévesque Blvd W, Montreal, QC H3B 3X7, Canada
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2322305
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidates should be able to demonstrate experience in COINS/ECIF, PRM, TSYS, and CRS, as it is considered an asset
- The candidates should prioritize our clients, engaging purposefully to find the right solutions and consistently going the extra mile because it is the right thing to do
- The candidates should possess an acute understanding that success lies in the details, demonstrating an ability to notice things that others may overlook. Their critical thinking skills should inform their decision-making process
- The candidates should exhibit an ownership mentality, thriving when empowered to take the lead, go above and beyond, and deliver tangible results
- The candidates should value and prioritize our organizational values – trust, teamwork, and accountability. They should bring their authentic selves to work, reflecting these values in their actions and interactions
- The candidates should be fluent in French, ensuring the ability to effectively serve our clients in the community
- The candidates should have the ability to work independently as an Agent@Home, providing a secure workspace situated in a room or office with a door that can be closed to minimize noises and distractions
- The candidates should possess a wired Internet connection capable of consistently supporting excellent call quality and a high-speed response rate. The Internet connection must be connected to the modem through a hard cable (not wireless), with a minimum download speed of 15 Mbps and an upload speed of 10 Mbps
- The candidates should refrain from using satellite internet providers, as they are prohibited due to their adverse impact on call quality and the stability of service
Responsibilities:
- The candidates should be able to investigate and identify suspected fraudulent activities using knowledge of risk management principles, policies, and procedures to mitigate fraud and minimize losses to CIBC in an efficient and timely manner to meet productivity goals
- The candidates should be able to use sound decision-making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists, including reviewing customer’s profiles, transactions, and banking history to minimize exposure to loss and protect CIBC and our clients’ privacy
- The candidates should be able to collaborate by identifying, referring, and escalating different types of fraud to relevant areas within the Identity Theft Response Fraud Contact Center (to Fraud Strategy, Corporate Security, Loss Management, Client Care, Ombudsman Office, VISA, and Intria) to be effectively investigated and resolved
Benefits:
- The candidate will get banking benefits and benefits program
- The candidate will get a defined benefit pension plan and employee share purchase plan
- The candidate will get a vacation offering and wellbeing support
- The candidate will get access to Moment Makers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!